REBECCA RICHARDS
Pontiac,MI
Summary
Dynamic customer service professional dedicated to delivering excellence and achieving results. Possesses a robust background in leading high-performing teams and enhancing customer satisfaction through collaborative leadership and adaptability in fast-paced environments. Expertise in conflict resolution and process improvement, complemented by strong organizational skills and a solid foundation in administrative tasks. Eager to leverage analytical and problem-solving abilities while quickly mastering billing regulations and software applications to contribute effectively in any role.
Overview
14
14
years of professional experience
Work History
Medical Billing Specialist
MSN Healthcare Solutions
Chattanooga, TN
02.2024 - Current
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Processed medical claims with accuracy, ensuring timely submission and adherence to regulations.
- Resolved billing discrepancies by investigating issues and communicating effectively with healthcare providers.
- Reviewed insurance policies to determine coverage eligibility and managed prior authorization requests efficiently.
- Posted and adjusted payments from insurance companies.
Payment Coordinator
HCS Group
Southfield, MI
04.2022 - 02.2024
- Matched insurance benefits with billing codes to ensure billing accuracy
- Delivered monthly incoming payment reports
- Compared billing data to incoming payments for accuracy
- Improved payment processing efficiency by streamlining workflows and implementing new software tools.
Operations / Scheduling Coordinator
HCS Group
Southfield, MI
11.2020 - 04.2022
- Managed clinic daily exam calendar
- Served as primary liaison with various referring offices
- Created training files, billing templates and data management tools for office
Head Senior Coach Volleyball
Ages (12s-17s)
08.2012 - 06.2023
- Coached both elite travel and high school level
- Scheduled and organized all practice sessions
- Created positive environment to motivate athletes
Account Executive
Bradley Company
Southfield, MI
08.2019 - 04.2020
- Assisted the CEO with ongoing management of her client portfolio
- Strategized/ Coordinated with team to identify new opportunities
Guest Services
Wabeek Country Club
West Bloomfield, MI
04.2018 - 07.2019
- Managed the planning and preparation process for weddings, golf tournaments and other events
- Coordinated front of house tasks including daily set up and take down, bartending, serving
Timeline
Medical Billing Specialist
MSN Healthcare Solutions
02.2024 - Current
Payment Coordinator
HCS Group
04.2022 - 02.2024
Operations / Scheduling Coordinator
HCS Group
11.2020 - 04.2022
Account Executive
Bradley Company
08.2019 - 04.2020
Guest Services
Wabeek Country Club
04.2018 - 07.2019
Head Senior Coach Volleyball
Ages (12s-17s)
08.2012 - 06.2023