Rebecca Richmond
Chicago,IL
Summary
Compassionate and analytical professional with a Bachelor of Science in Criminal Psychology and experience in crisis intervention, dual diagnosis treatment, and motivational interviewing. Proven ability to handle high-stress situations, provide effective conflict resolution, and support individuals with diverse needs. Seeking to contribute as a Crisis Response Specialist.
Overview
6
6
years of professional experience
Work History
Dual Diagnosis Halfway House Manager
Bridges to Change
01.2019 - 01.2021
- Applied Motivational Interviewing (MI) techniques to enhance client motivation and promote behavioral change
- Monitored compliance and mental health status of up to 8 clients, reporting incidents for court and treatment purposes
- Managed crisis situations through intervention and de-escalation techniques
- Collaborated with multidisciplinary teams to develop and implement individualized treatment plans.
Server
Cozy Corner Restaurant and Pancake House
01.2022 - 01.2024
- Trained new servers, ensuring adherence to company standards
- Supported team operations and managed customer service during peak hours.
Manager
Atlas Pizza
01.2021 - 01.2022
- Resolved conflicts and managed crises involving employees and customers
- Provided feedback and training to over 25 employees, enhancing team performance and morale
- Managed high-volume shifts, exceeding sales records.
Bartender
Royal Oaks Country Club
01.2018 - 01.2020
- Handled customer complaints and resolved issues efficiently
- Conducted inventory management and maintained stock for four bars.
Education
Bachelor of Science in Psychology - Criminal Psychology
Liberty University
05.2022
Skills
- Emotional Intelligence
- Crisis Intervention
- Conflict Resolution and Negotiation
- Motivational Interviewing (MI)
- Analytical Thinking
- Social Perceptiveness
Knowledge Areas
- Counseling Theories
- Behavior Modification
- Criminal Justice Philosophies
- Dual Diagnosis Treatment
Timeline
Server
Cozy Corner Restaurant and Pancake House
01.2022 - 01.2024
Manager
Atlas Pizza
01.2021 - 01.2022
Dual Diagnosis Halfway House Manager
Bridges to Change
01.2019 - 01.2021
Bartender
Royal Oaks Country Club
01.2018 - 01.2020
Bachelor of Science in Psychology - Criminal Psychology
Liberty University
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