Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Rivera

Houston,Tx

Summary

A hardworking, energetic individual who thrives in an open, communicative, and face-paced environment. Results oriented, as well as looking for new challenges in order to improve my skills, and become well-versed in a new field.

Overview

3
3
years of professional experience

Work History

Billing Specialist

Veterans Evaluation Services
11.2023 - Current
  • Improved billing accuracy by implementing a streamlined invoicing process.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department. Reduced errors in financial records by conducting regular audits of billed accounts.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
  • Increased efficiency within the department by automating routine processes using specialized software tools.

Client Services Specialist

Accuserve Solutions, Inc.
05.2022 - 11.2023
  • Enhanced client satisfaction by promptly addressing inquiries regarding complex/large loss claims.
  • Review line items in Xactimate to negotiation settlements with insurance carriers.
  • Prepares claims files for legal mediation hearings, by providing the proper photographs, estimates, and supplements involved.
  • Managed subrogation claims, to find agreeable resolution within policy terms for all parties involved.
  • Conduct scene investigations with measurements, photographs and/or video footage, diagrams and detailed descriptions of locations.
  • Work with insured's evaluating damages to contents, and/or structure and loss, documenting claim activity in the company's database.
  • Streamlined processes for improved efficiency, resulting in faster resolution of client issues.
  • Work closely with management to provide new and helpful standard operating procedures.
  • Worked heavily in Microsoft Word (Excel, Outlook) to create quarterly spreadsheets, files, and document daily property payment reports.

Billing Specialist

Restoration Insurance Billing Source LLC
12.2020 - 04.2022
  • Oversee the preparations of property damage claims, including finalizing estimates and invoices to submit to insurance carriers.
  • Prepares claims files for legal mediation hearings, by providing the proper photographs, estimates, and supplements involved.
  • Follow up regularly with legal firms, to confirm documents received, appraisal determination, and discuss overall settlement.
  • Conduct scene investigations with measurements, photographs and/or video footage, diagrams and detailed descriptions of locations.
  • Work with insured's evaluating damages to contents, and/or structure and loss, documenting claim activity in the company's database.
  • Prepared demand letters, to be sent to the corrected parties.
  • Worked heavily in Microsoft Word (Excel, Outlook) to create quarterly spreadsheets, files, and document daily property payment reports.
  • Daily submission of status updates on claim files.
  • Assisted with general administrative duties like maintaining shared drives, faxing, scanning and copying.

Education

Bachelor of Arts - Communications

University of Houston
Houston, TX
12.2024

Associate of Arts - Communications

Lone Star College Cy-Fair
Houston, TX
05.2017

Skills

  • Claims Investigation
  • Settlement Negotiation
  • MICA Software
  • Xactimate Software
  • FileTrac Software
  • Sales Force
  • Denial Management
  • Financial Documentation Mangement

Timeline

Billing Specialist

Veterans Evaluation Services
11.2023 - Current

Client Services Specialist

Accuserve Solutions, Inc.
05.2022 - 11.2023

Billing Specialist

Restoration Insurance Billing Source LLC
12.2020 - 04.2022

Bachelor of Arts - Communications

University of Houston

Associate of Arts - Communications

Lone Star College Cy-Fair

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Rebecca Rivera