Shannon Boyd
Dallas,TX
Summary
Billing and collections specialist with strong background in financial operations and customer account management. Adept at navigating complex billing systems, resolving disputes, and ensuring timely payments. Known for collaborative approach, adaptability, and consistent focus on achieving results. Skilled in financial analysis, communication, and problem-solving, fostering reliable team dynamics.
Overview
7
7
years of professional experience
Work History
Medical Billing & Collection Specialist
HCA Healthcare: Methodist Hospital
12.2021 - Current
- Processed invoices and managed payment schedules to ensure timely collections.
- Resolved billing discrepancies by investigating account issues and coordinating with clients.
- Implemented new software systems for improved tracking of accounts receivable.
- Analyzed customer payment patterns to identify trends and optimize collection strategies.
Accounts Receivable Specialist
Westlake Financial Services
Dallas, TX
12.2019 - 12.2021
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace..
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Claims Examiner
FAIL-N-FLOURISH
10.2018 - 02.2020
- Analyzed insurance claims to determine validity and coverage in accordance with policy guidelines.
- Conducted thorough investigations, including interviews with claimants and witnesses, to gather necessary information.
- Collaborated with legal teams to resolve complex claims involving litigation or disputes effectively.
- Ensured compliance with state regulations and company policies throughout the claims handling process.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
Education
High School Diploma -
Lancaster High School
Lancaster, TXSkills
Microsoft Excel
Accounts receivable
Critical thinking
Claims investigation
Active listening
Highly motivated
Claims processing
Property inspection
Damage assessment
Timeline
Medical Billing & Collection Specialist
HCA Healthcare: Methodist Hospital
12.2021 - Current
Accounts Receivable Specialist
Westlake Financial Services
12.2019 - 12.2021
Claims Examiner
FAIL-N-FLOURISH
10.2018 - 02.2020
High School Diploma -
Lancaster High School