Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rebecca Roberts

Virginia Beach,VA

Summary

Dynamic Shift Leader with a proven track record at Taco Bell, adept in conflict resolution and POS system operation. Excelled in staff training and development, boosting team efficiency and customer satisfaction. Skilled in fostering a positive workplace, ensuring high-quality service through creative problem-solving and effective team supervision.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Taco Bell
Virginia Beach, VA
04.2023 - Current
  • Resolved customer complaints promptly and professionally.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Checked orders for quality and completeness.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Assisted in training new employees on shift operations.
  • Identified needs of customers promptly and efficiently.
  • Maintained cleanliness and organization of the work area to uphold company standards.

Cashier

Taco Bell
Virginia Beach, VA
06.2022 - 04.2023
  • Worked closely with front-end staff to assist customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Followed company security procedures for handling large sums of money.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

High School Diploma -

Landstown Highschool
Virginia Beach, VA
06-2023

Skills

  • Conflict resolution
  • Flexible schedule
  • Positive attitude
  • POS system operation
  • Staff training and development
  • Cash handling
  • Team supervision
  • Training assistance
  • Drawer assignments
  • Shift leadership
  • Creative problem solving

Certification

  • servsafe certified

Timeline

Shift Leader

Taco Bell
04.2023 - Current

Cashier

Taco Bell
06.2022 - 04.2023

High School Diploma -

Landstown Highschool

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Rebecca Roberts