Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Rebecca Robertson
Fitness Programs
Malibu,CA
Work Preference
Summary
Results-oriented professional specializing in member engagement and staff training. Known for effective communication and relationship building, contributing to improved operational processes and elevated member experiences.
Overview
14
14
years of professional experience
5
5
Certification
Work History
Director of Group Fitness Programs
The Olympic Club
09.2007 - 11.2021
- Developed programs promoting health, fitness, and sportsmanship among members.
- Implemented marketing strategies to boost membership growth and retention rates.
- Led strategic initiatives to enhance member engagement and satisfaction.
- Coordinated community events that increased member participation and highlighted club facilities.
- Oversaw staff recruitment, training, and performance evaluations for team development.
- Analyzed member feedback to refine offerings and elevate overall experience.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with department heads to streamline operations and improve services.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure adherence to corporate standards and enhance operational integrity.
- Collaborated with senior leadership to set long-term objectives for the company.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Negotiated agreements with external partners such as contractors or consultants.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Monitored market conditions and competitor activities to inform business decisions.
- Implemented systems for tracking progress on key initiatives or projects.
- Coordinated resources across departments to maximize productivity levels.
- Reviewed customer feedback to identify recurring trends affecting product performance or service quality.
- Managed crisis situations to minimize impact on operations and reputation.
- Implemented new technologies to streamline processes and enhance productivity.
- Represented the organization at industry events, conferences, and public meetings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Science - Home Economics / Education
University of North Texas
Denton12-1974
Skills
- Fitness development
- Member engagement
- Event coordination
- Team collaboration
- Project management
- Strategic planning
- Budget management
- Crisis response
- Operational efficiency
- Marketing implementation
- Recruitment training
- Relationship management
- Relationship building
- Customer engagement
- Negotiation
- Conflict management
- Effective comms
- Active listening
- Public speaking
Certification
Polestar Education Pilates Allegro I,II, III Summer 2000
Member of Pilates Method Alliance
Stellar Performance Pilates full Apparatus 589 hours 2003
It's Yoga ~ Yoga Teaching Certification (Ashtanga) 10/01/2000
Spinning Orientation Certificate of Completion 1/13/2008
Core Align Levels I,II,III Balanced Body 2012-2015
Timeline
Director of Group Fitness Programs
The Olympic Club
09.2007 - 11.2021
Bachelor of Science - Home Economics / Education
University of North Texas