Rebecca Robinson
Mount Sterling,KY
Summary
Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
16
16
years of professional experience
Work History
Certified Clinical Medical Assistant
Sterling Health Care
Mount Sterling, KY
06.2024 - Current
- Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
Receptionist
Sterling Health Care
Mount Sterling, KY
12.2022 - 06.2024
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Medical Coder
MD Billing Services
Winchester , KY
01.2019 - 12.2022
- Verified accuracy of procedure codes to ensure proper reimbursement levels.
- Validated accuracy of diagnosis codes as well as modifiers used on claims before final submission to payer and insurance companies.
- Maintained up-to-date knowledge of coding changes, updates, and new rules.
- Performed audits on coded claims to ensure that all required data elements are included for accurate payment processing.
Medical Office Manager
Means Adult Primary Care
Mount Sterling, KY
10.2008 - 01.2019
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Recruited qualified candidates for open positions within the practice when necessary.
- Trained new staff on office procedures, software programs and customer service protocols.
- Coordinated with insurance companies to verify coverage of services rendered.
Education
Associate of Applied Science - Medical Insurance Coding
Big Sandy Community And Technical College
Prestonsburg, KY12-2003
Associate of Arts - Paralegal Studies
Nicholls State University
Thibodaux, LA12-1993
Skills
- Vital signs monitoring
- Specimens collection and processing
- Insurance Verification
- Needs Assessment
- Physician support
- Medical Transcription
- Examination Preparation
- Immunization Administration
- Patient Assessment
Timeline
Certified Clinical Medical Assistant
Sterling Health Care
06.2024 - Current
Receptionist
Sterling Health Care
12.2022 - 06.2024
Medical Coder
MD Billing Services
01.2019 - 12.2022
Medical Office Manager
Means Adult Primary Care
10.2008 - 01.2019
Associate of Applied Science - Medical Insurance Coding
Big Sandy Community And Technical College
Associate of Arts - Paralegal Studies
Nicholls State University
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