Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Rodriguez

Hacienda Heights,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

Customer Service Sales Specialist

Roger's Windows & Doors
05.2020 - 09.2023
  • Processed customer orders and inquiries via phone, email and, in-person communications.
  • Managed paper and electronic filing system, developed and updated spreadsheets, and completed other clerical tasks.
  • Analyzed and calculated field measurements to create estimates and proposals.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Sales Associate

H.I.S. Tax Incentive Services.
07.2019 - 05.2020
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Used persuasive communication techniques to build rapport with target customers and overcome objections.

Customer Service Representative

Pacific Southwest Administrators
04.2012 - 03.2017
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Reviewed employees' benefits enrollment and paperwork for accuracy and completeness and inputted all data into database.
  • Finalized and processed enrollment applications.


Administrative Assistant

Murray Mechanical
01.2009 - 11.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and updated records and files to maintain document compliance.

Customer Service Representative

Southwest Administrators
03.2004 - 09.2009
  • Answered constant flow of customer calls with minimal wait times.
  • Verified insurance eligibility and coverage for members.
  • Resolved billing inquiries and disputes in timely fashion.
  • Investigated insurance claims denials and appeals.
  • Located providers for employee medical, dental and life.


Education

GED -

El Rancho High School
Pico Rivera, CA

Skills

  • Business Administration
  • Office Management
  • Product and Service Sales
  • Benefits Coordination
  • Cross-Selling Products and Services
  • Customer Proposals
  • Microsoft Office
  • Multi-Line Telephone Systems
  • Schedule Coordination
  • Advanced Excel Spreadsheet Functions
  • Staff Training

Timeline

Customer Service Sales Specialist

Roger's Windows & Doors
05.2020 - 09.2023

Sales Associate

H.I.S. Tax Incentive Services.
07.2019 - 05.2020

Customer Service Representative

Pacific Southwest Administrators
04.2012 - 03.2017

Administrative Assistant

Murray Mechanical
01.2009 - 11.2010

Customer Service Representative

Southwest Administrators
03.2004 - 09.2009

GED -

El Rancho High School
Rebecca Rodriguez