Rebecca Rodriguez
Homestead,FL
Summary
Dedicated administrative professional well-versed in optimizing workflows, facilitating effective communication across healthcare teams, and knowledgeable in workers compensation. Ready to bring 8 years of relevant work experience to your team. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, organizational skills and problem-solving skills. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Surgical Access Coordinator
Baptist Health of South Florida
11.2023 - Current
- Assisted in the development of access policies and procedures, improving overall operational efficiency.
- Enhanced patient satisfaction with efficient scheduling of appointments and followups.
- Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
- Contributed to a positive work environment by actively engaging with peers during team meetings, sharing best practices, and offering constructive feedback on opportunities for continued growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Surgical Access Coordinator
Baptist Health of South Florida
11.2021 - 11.2023
- Worked closely with insurance companies to verify coverage details and obtain necessary authorizations for services rendered.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.
- Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
- Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
Patient Physician Representative
Baptist Health of South Florida
02.2021 - 11.2021
- Collaborated with consulting physicians regarding care of patients.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Assistant Manager
Physicians Health Center
08.2018 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance patient experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
Front Desk Receptionist
Physicians Health Center
04.2016 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Master of Science - Health Service Administration
Florida International University
Miami, FL08.2023
Bachelor of Arts - Psychology
Florida International University
Miami, FL05.2021
Skills
- Workers Compensation
- HIPAA Compliance
- Decision-making capabilities
- Customer service expertise
- Exceptional organization
- Detail-oriented approach
- Problem-Solving
- Team Leadership
- EMR
Certification
- Green belt in Lean Six Sigma Certifcation
Timeline
Lead Surgical Access Coordinator
Baptist Health of South Florida
11.2023 - Current
Surgical Access Coordinator
Baptist Health of South Florida
11.2021 - 11.2023
Patient Physician Representative
Baptist Health of South Florida
02.2021 - 11.2021
Assistant Manager
Physicians Health Center
08.2018 - 02.2021
Front Desk Receptionist
Physicians Health Center
04.2016 - 08.2018
Master of Science - Health Service Administration
Florida International University
Bachelor of Arts - Psychology
Florida International University
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