Rebecca Rodriguez
Pharr,TX
Summary
Polished hospitality industry professional with exceptional knowledge of sales and marketing techniques. Highly effective in addressing patron issues and communicating with personnel to facilitate resolutions. Personable and energetic. .
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
2
2
years of professional experience
Work History
Assistant Front Desk Manager
Hilton
McAllen, Texas
08.2023 - Current
- Greeted, registered and assigned rooms to hotel or motel guests.
- Supervised front desk clerks and ensured they provided excellent customer service to guests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Beauty Sales Associate
Target
McAllen, Texas
03.2023 - 08.2023
- Initiated friendly conversation with customers to determine level of assistance required.
- Handled cash register transactions accurately and efficiently.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Attended regular training sessions to stay informed on new products and trends in the industry.
Fragrance Sales Associate
Macy's
McAllen, Texas
10.2022 - 01.2023
- Completed customer buying experience by processing credit and debit cards, cash and personal checks.
- Kept floor and stock areas organized and clean to meet safety and appearance requirements.
- Attended regular staff meetings to discuss sales targets, customer feedback, issues encountered.
Education
License - Esthetics
Vogue College of Cosmetology- McAllen
McAllen, Texas02-2025
Skills
- Property management software
- Staff training and development
- Complaint handling
- Error resolution
- Guest relations
- Cash handling experience
- Organizational proficiency
- Hospitality
Timeline
Assistant Front Desk Manager
Hilton
08.2023 - Current
Beauty Sales Associate
Target
03.2023 - 08.2023
Fragrance Sales Associate
Macy's
10.2022 - 01.2023
License - Esthetics
Vogue College of Cosmetology- McAllen