Rebecca Rohr
Parker,CO
Summary
Reliable Director of Case Management balancing clinical and financial interests with community member needs. Identifies treatment plans that serve family needs and strive towards creating higher qualities of life. Trains subordinate managers to be effective team leaders. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager of Case Management
National MS Society
Denver
01.2018 - 06.2024
- Managed the delivery of the Case Management Program from intake through closure with a caseload averaging around 65
- Supervised five or more states at one time in the Case Management Program and managed around 30 different case managers
- Assigned client referrals to contracted case managers and followed client contacts and interactions with case managers
- Provided consultations with clients, case manager, National MS Society staff and community resources to ensure stability for constituents
- Maintained administrative oversight to contracted case managers in an effective and timely manner
- Delivered timely documentation for case managers and constituents living with MS.
Information Referral Specialist
National MS Society
Denver
01.2013 - 11.2018
- Distributed telephone-based support by providing information and referrals to people affected by MS through the use of the local, state, national and international service providers
- Retained and communicated current knowledge of MS research, treatments, and symptom management approaches
- Collaborated with people living with MS, caregivers, and professionals to assist constituents in finding sustainable solutions in all areas of life
- Achieved Superior and Exceeds expectations ratings in the area of call quality, schedule adherence and documentation by the Quality Assurance Team
- Hosted 'Ride Along' events to staff, volunteers, board members, and Society guests wishing to observe the MS Navigator Program
- Provided assistance to colleagues handling constituents in the middle of crisis by providing informational support and emotional support during and after the call.
Lead Director of Client Services
Alternatives Pregnancy Center
Denver
01.2007 - 10.2013
- Supervised and trained master level interns and volunteers
- Managed all volunteer and intern development, scheduling, and retention
- Created trainings and education for volunteers
- Coached clients dealing with crisis in person and on the phone by using counseling and listening skills
- Assessed client needs to provide the correct care including suicide intervention and resources indicative of the situation
- Supported clients by acting as liaison between families and other agencies
- Enforced confidentiality procedures in accordance with HIPPA, government regulations, and DORA.
Milieu Counselor
Jefferson Hills
Denver
01.2006 - 03.2007
Education
Bachelors of Arts and Science -
University of Colorado, Boulder
Boulder, CO12-2005
Skills
- Adaptability
- Collaboration
- Communication
- Public Speaking
- Client Assessment
- Recruitment
- Time Management
- Conflict Resolution
- Care Coordination
- Discharge Planning
- Documentation Management
- Effective customer communication
- Teamwork and Collaboration
- Goal Setting
- Written and verbal communication
- Self Motivation
- Multitasking
- Staff Training
Certification
- Peace and Conflict Certification
- Case Management Certification ALCA
Timeline
Manager of Case Management
National MS Society
01.2018 - 06.2024
Information Referral Specialist
National MS Society
01.2013 - 11.2018
Lead Director of Client Services
Alternatives Pregnancy Center
01.2007 - 10.2013
Milieu Counselor
Jefferson Hills
01.2006 - 03.2007
Bachelors of Arts and Science -
University of Colorado, Boulder
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