Summary
Overview
Work History
Education
Skills
References
Timeline
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Rebecca Rosales

Salem,Oregon

Summary

Over 10 years of office administration experience. Energetic, reliable and friendly administrative professional skilled in working with diverse populations. I possess strong organization, communication, and relationship-building skills.

Overview

18
18
years of professional experience

Work History

Loan Specialist

Freedom Mortgage Corporation
08.2021 - 05.2022
  • Assisted established clients seek options to bring their loan account current.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
  • Reviewed and prepared documentation for underwriters.
  • Modified current mortgage loans.

Administrative Assistant

Integrity Staffing
02.2018 - 04.2021
  • Administrative duties as assisted included managing the front desk, answering phone calls and emails
  • Assisted claims adjusters process claims as instructed, including preparing letters for clients or attorneys with back to work instructions
  • Referred clients to specialized physicians as referred.

Administrative Assistant

Green Structure NW
10.2014 - 07.2017
  • Answered telephone calls and provided clients, subcontractors and suppliers basic information
  • Documentation included filing and making files, data entry of invoices and maintained payment records for billing, typed and processed memos, letters and bids
  • Ordered tools or building supplies and made payments via online or telephone
  • Handled mail and miscellaneous errands as directed.

Delinquent Management

Seterus Inc.
03.2010 - 10.2014
  • Call Center Specialist responsible for answering customer questions regarding their mortgage loans
  • Assisted customer accounts in delinquent status by analyzing the customer's needs and their finances by providing options
  • Prepared payment plans, loan modification and accepted payments utilizing specific procedures in a professional, helpful and timely manner.

Medical Services Coordinator

Oregon Health Systems
11.2004 - 02.2010
  • Prepared and processed treatment plans for each injured client, after physician's approval and emailed the insurance agents explaining plan
  • Clerical duties included processing letters to insurance agents and clients, faxing, and preparing medical records.

Education

Chemeketa Community College
Salem, Oregon
01.2001

Diploma -

Woodburn High School
Woodburn, Oregon
01.1999

Skills

  • Bi-Lingual in English and Spanish
  • Scheduling
  • Inventory oversight
  • Client relations
  • Database administration
  • Multi-tasking
  • Business correspondence
  • Proficient in most office applications
  • Vendor coordination

References

Reference upon Request

Timeline

Loan Specialist

Freedom Mortgage Corporation
08.2021 - 05.2022

Administrative Assistant

Integrity Staffing
02.2018 - 04.2021

Administrative Assistant

Green Structure NW
10.2014 - 07.2017

Delinquent Management

Seterus Inc.
03.2010 - 10.2014

Medical Services Coordinator

Oregon Health Systems
11.2004 - 02.2010

Chemeketa Community College

Diploma -

Woodburn High School

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Rebecca Rosales