Rebecca Rossetti

• High Volume
• Lead the recruiting efforts by interviewing in person, phone, or through online meetings, recommend best candidates, arrange follow up interviews with hiring managers, finalize offers and begin the hiring process
• Ensure hiring practices are consistent with Fed and state regulations
• Ensure positive and professional candidate experience.

Surge Staff - Financial Analyst , Nationwide, Columbus, OH

• Completedday-to-daydutiesaccuratelyandefficiently.

• Displayedstrongtelephoneetiquette,effectivelyhandlingdifficultcalls.

• Approachedcustomersandengagedinconversationthroughuseofeffective

interpersonal and people skills.

• Utilizedadvancedtechnicalskillsandexpertisetotroubleshootcomplexproblemsand

implement solutions.

• Utilizedvarioussoftwareandtoolstostreamlineprocessesandoptimizeperformance.

• Providedongoingcustomerservicetoclientsregardingtheir401Kaccounts.

• ResolveddiscrepanciesbetweenemployercontributionsreportedbyTPAs,Plansponsor's,

and Advisor's.

• Resolvedparticipantinquiriesrelatedtoeligibility,vesting,contributions,distributions,

loans and other benefits issues.

• Systems:Workday,SAPFieldglass,Genesys,Salesforce.

• Support all customer support activities promptly, efficiently, and accurately
• Communicate daily with clients on status of requests
• Proactively provide ETA updates to our clients for searches beyond normal turnaround time
• Resolve emerging problems that our clients might face and escalate across a number of communication channels as needed
• Work with other departments within the organization regarding client requests identify client needs and options for streamlining both internal and external processes
• Manage client accounts that require updates and modifications
• Field daily inquiries and technical requests from Clients and Candidates quickly, and ensure proper resolution
• Maintain the highest level of client satisfaction
• Assist with research on additional services as well as compliance guidelines
• Create client facing training and reference documents
• Provide training for clients on process and background platform
• Resolve customer complaints, manage database records, draft status reports on client service issues
• Data entry and research as required to troubleshoot client issues.

• Specializing in all billing needs billing for Individual health plans/member services
• Processing payments towards health premiums
• Helping our members manage their payments history and staying up to date with their coverage
• Processing urgent medication overrides the designated pharmacy
• Cancelling when necessary
• Adding dependents
• If an error occurred and the member made a payment toward an old policy, it was necessary to transfer their funds to the current policy
• Sending a request to mail health insurance cards
• Sending letters of eligibility and HIPAA certification forms
• Demographics and enrollment updates
• Reinstating health plan
• Software: Citrix, Workday, HIBS, Pennie, INSINQ.

• Procurement
• Scheduling
• Payroll/Human resources
• Liaison between staff and management
• Business organization.

• Overseeing day to day duties of our Out- bound members and Customer Service Representative
• Conducting daily team meetings for our weekly office goals Handling weekly team pay bonuses
• Traveling abroad as an office representative for our regional office Projecting, office expansion, and yearly financial goal
• Coordinating with Regional Managers, the Vice President, and CEO
• Executive Human Resources Manager
• Recruiting new staff members
• Training and development of the staff team
• Scheduling interviews and conducting interviews
• Assisted the CEO with Payroll
• Conducting office meetings
• Managing emails
• Creating Job Ads
• Keeping track of office expenses
• Office inventory
• Organizing office paper-based data and electronic data-based systems
• Planning trips and Vacations
• Creating business contracts and submitting contracts to compliance.

• Direct sales with IOS and Android App
• Educating the general public about the company's new transportation routes
• Top Sales Representative 3 months in a row
• Arranged company events.

• Sending emails, business-to-business and clients
• Website developer
• Creating new client appointments
• Social media account management
• Working with the CEO
• EDI services (a cloud-based inventory portal)
• Working with a coordination team for branding.