Rebecca Rouse
Krotz Springs,LA
Overview
25
25
years of professional experience
Work History
Direct Sevice Worker
Quality Care Providers LLC
Port Barre, Louisiana
01.2018 - Current
- Assisted clients with daily living activities and personal care needs.
Store Manager of Operations
Family Dollar
New Roads, Louisiana
08.2024 - 07.2025
- All cash management and operations. Schematics , cashier, stocking, and leading 9 team members. Ensuring all tasks completed , checking in vendors and maintaining proper inventory counts and pricing.
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff scheduling and maintained efficient workforce coverage.
- Coordinated inventory management and organized stock replenishment processes.
- Trained new employees on store procedures and customer service standards.
- Oversaw merchandising strategies to enhance product presentation and accessibility.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Implemented safety protocols to ensure a secure environment for staff and customers.
- Conducted regular store audits to assess inventory levels and operational efficiency.
- Resolved customer complaints promptly and professionally.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Identified areas of improvement in store operations processes.
- Ensured compliance with all safety regulations and company policies.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Created weekly schedules for staff members according to business needs.
- Maintained records of daily transactions using point-of-sale systems.
- Assisted customers in finding the products they needed quickly and efficiently.
- Recruited, trained, coached and mentored staff members in customer service skills.
Assistant Manager
Family Dollar
Krotz Springs, Louisiana
08.2023 - 08.2024
- Assisted in training new associates on store policies and procedures.
- Managed inventory levels to ensure product availability and organization.
- Coordinated daily operations to enhance customer service experience.
- Conducted regular inspections to maintain store cleanliness and safety standards.
- Supported promotional events by setting up displays and organizing merchandise.
- Handled customer inquiries and resolved issues to improve satisfaction.
- Monitored cash register operations for accurate transactions and reporting.
- Collaborated with team members to streamline processes and improve efficiency.
Volunteer Fire Department
St landry Fire Dist. 1
Krotz Springs, Louisiana
08.2016 - 02.2024
Assistant Manager
Dollar General
Krotz Springs, Louisiana
02.2022 - 05.2023
PCA
Lacour house assisted living
New Roads, Louisiana
04.2021 - 03.2022
- Assisted residents with daily living activities and personal care.
CNA
Tri Community Nursing Facility
Palmetto, Louisiana
02.2014 - 11.2019
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident rooms and common areas.
Correctional Officer
Angola State Penetentary
Angola , LA
12.2000 - 04.2004
- Monitored inmate behavior and maintained order in housing units.
- Conducted regular inspections of facilities for safety and security compliance.
- Enforced facility rules and regulations to ensure a safe environment.
- Responded to emergencies, including fights and medical situations, promptly.
Education
General Studies
Port Barre High School
Port Barre, LA10-2010
Skills
- Personal care
- Safety compliance
- Inventory management
- Team leadership
- Cash handling
- Staff training
- Customer service
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Attention to detail
- Safety awareness
- Safety monitoring
- Personal care assistance
- Heavy lifting
- Activity planning
- Care plan development
- Medical records management
- State regulations
- Mobility assistance
- Client safety and first aid
- Care plan assessment
- Activities of daily living assistance
- Housekeeping tasks
- Emergency response
- Documentation and recordkeeping
Timeline
Store Manager of Operations
Family Dollar
08.2024 - 07.2025
Assistant Manager
Family Dollar
08.2023 - 08.2024
Assistant Manager
Dollar General
02.2022 - 05.2023
PCA
Lacour house assisted living
04.2021 - 03.2022
Direct Sevice Worker
Quality Care Providers LLC
01.2018 - Current
Volunteer Fire Department
St landry Fire Dist. 1
08.2016 - 02.2024
CNA
Tri Community Nursing Facility
02.2014 - 11.2019
Correctional Officer
Angola State Penetentary
12.2000 - 04.2004
General Studies
Port Barre High School