Rebecca R. Ritter
Shippensburg,PA
Summary
15 years’ experience in warehousing and manufacturing. Experience in many areas of manufacturing industry segments. 11 years’ experience as a Traffic Coordinator. Several years’ experience as Customer Service Representative.
Customer Service, Customer Account Management, Traffic Coordinator, Lead Distribution Advisor, Certified Forklift Operator.
Overview
16
16
years of professional experience
Work History
Forklift Operator/Warehouse
Schreiber Foods
07.2024 - Current
- Load and unload tractor trailers
- Pick orders
- Operate and trouble shoot any issues the layer picker may have
Transportation Clerk
Allen Distribution
11.2023 - 07.2024
- Dispatch open loads, adjustments and routing
- Order and data entry
- Broker tracking and notifications
- Update broker sites for load tracking
- Upload customer/carrier tenders
- Warehouse and mechanical transportation setup
- Scan and verify driver’s BOL’s
- Troubleshoot issues with shippers and receivers
Account Manager/Customer Service Representative
Franklin Logistics and Development
01.2023 - 11.2023
- Manage Customer Accounts
- Manage customer inventory and setting up orders for shipment
- Daily phone and email communications to ensure the customers are receiving the proper attention
- Provide reports and documentation the customer may require
- Schedule pickup and delivery appointments with transportation companies
Traffic Coordinator
Ryder
08.2022 - 01.2023
- Check truck drivers in and check of the gate
- Assign dock doors for inbound and out bound loads
- Communicate with customers and assist with their needs
- Verify the accuracy of shipping documentation
- Partner with the inventory personnel to resolve any issues that may arise
- Assist in scheduling appointments as needed
- Create and deliver reports in a timely manner
Forklift Operator/Warehouse
Schreiber Foods
05.2021 - 08.2022
- Load and unload tractor trailers
- Pick orders
- Operate and trouble shoot any issues the layer picker may have
Receiving
Target Distribution
03.2021 - 05.2021
- Unload tractor trailers
- Receiving items
- Palletizing materials
Traffic Coordinator
PepsiCo
10.2020 - 03.2021
- Communicate with warehouse supervisors to ensure there is a proper amount of manpower
- Trouble shoot issues with late or cancelled appointments
- Maintained inbound scheduling within the WMS system
- Assisted with outbound scheduling
- Maintained the Transportation Management System (TMS) for carrier approval and ensure the loads were secured with correct carrier
- Communicated with customers to ensure accurate shipment dates
- Negotiated pricing with carriers
- Built warehouse orders for LTL shipments
Lead Distribution Advisor
Schreiber Foods
06.2010 - 09.2020
- Maintained employee schedules, i.e. regular hours, overtime, etc.
- Oversaw training to ensure employees were trained properly to provide maximum productivity
- Worked with customer service, plant supervisors and customers on any issues they may have
- Tracked and maintained employee’s productivity and offered extra training if needed
- Oversaw that the warehouse was safe and SQF audit ready
- Set and changed processes if needed to achieve maximum production
- Unloaded inbound tractor trailers ensuring the bill of lading and product matched and documented any damage or discrepancies
- Certified employees in annual forklift safety and proper operation of the forklifts
- Managed transportation requests to schedule inbound and outbound orders in WMS and coordinated with the yard jockey to fill dock doors with scheduled trailers and/or priority loads
Education
High School Diploma -
Skills
- Invo, SAP, WMS, Microsoft Outlook, Microsoft Word, Microsoft Excel TMW, GeoTab
Areas of Practice
Traffic Coordinator, Customer Service, Warehousing, Forklift Operator
Industry Lines
Manufacturing, Production, Distribution, Wholesale and Retail Distribution
Assessments
- Attention to Detail – Proficient
- Customer Service – Proficient
- Forklift Safety – Proficient
Timeline
Forklift Operator/Warehouse
Schreiber Foods
07.2024 - Current
Transportation Clerk
Allen Distribution
11.2023 - 07.2024
Account Manager/Customer Service Representative
Franklin Logistics and Development
01.2023 - 11.2023
Traffic Coordinator
Ryder
08.2022 - 01.2023
Forklift Operator/Warehouse
Schreiber Foods
05.2021 - 08.2022
Receiving
Target Distribution
03.2021 - 05.2021
Traffic Coordinator
PepsiCo
10.2020 - 03.2021
Lead Distribution Advisor
Schreiber Foods
06.2010 - 09.2020