Rebecca Ruiz
Seymour
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Call Center Agent
Griffin Hospital
06.2023 - Current
- Providing customer service to patients
- Handles calls with speed and accuracy
- Scheduling appointments for patients
- Handling inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
- Maintaining a high level of professionalism and composure during challenging or stressful customer interactions
Assistant Manager
Hot Topic
10.2022 - 07.2023
- Ordering and stocking store merchandise
- Opening and closing the store at the beginning and end of shifts
- Upholding a high standard of customer service
- Supervising associates and team members
- Take care of company social media
- Operating the register efficiently
Travel Advisor
AAA Northeast
05.2022 - 08.2022
- Offer advice to clients on destinations
- Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client's point of contact as the event approaches
- Research fare and schedule information
- Describe trips to clients and give details on any documents required, such as passports or visas
- Make alternative arrangements if changes arise before or during the trip
- Provide any and all relevant information, brochures and publications (guides, local customs, maps, regulations, events) to travelers
Bookseller
Barnes & Noble
11.2021 - 04.2022
- Stocking bookshelves according to genre and author
- Assisting customers with finding books and providing book recommendations
- Overseeing the cash register and processing payments for book sales
- Designing book displays throughout the store and in the store windows
- Placing orders for books on behalf of customers
Guest Relations
Griffin Hospital
07.2020 - 09.2021
- Welcoming guests in a friendly and professional way
- Screening guests, employees, etc
- For Covid-19
- Provides information & help for guests
- Answering the telephone; taking and relaying messages; providing information to callers
- Directing guests and answering their questions
- Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
Guest Service Agent
Holiday Inn
02.2020 - 08.2020
- Provided guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
- Informed guests of all available services and amenities
- Made hotel reservations for guest stays
- Handled guest check in and check outs professionally
- Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system
Cast Member-Food and Beverage
The Walt Disney Company
01.2019 - 06.2019
- Provided daily guest service in a Fortune 100 Company
- Worked with a variety of departments to ensure customer satisfaction
- Quick and decisive decision making while servicing a high volume of guests
- Knowledge and practice of food safety protocols and allergens
- Followed procedures for safe food preparation, assembly, and presentation
- Resolved complaints promptly and professionally
CAST MEMBER-Merchandise
The Walt Disney Company
01.2017 - 08.2017
- Provided daily guest service in a Fortune 100 Company
- Worked with a variety of departments to ensure customer satisfaction
- Quick and decisive decision making while servicing a high volume of guests
- Able to multitask while under pressure and completing each task efficiently and in a timely manner
- Extensive knowledge of product, production, and product placement as well as inventory and stocking
- Able to field questions in an efficient manner while preserving company integrity
- Able to work individually and in a team, taking direction as well as leading
- Knowledge and practice of food safety protocols and allergens
- Handled transactions in a quick and efficient manner
Education
Bachelor's degree - English
University of Maryland
03.2025
Certificate - Fashion Industry Essentials
Parsons x Teen Vouge
12.2017
Skills
- Guest Relations Experience
- Guest Service
- HIPAA
- Microsoft Office
- Medical office experience
- Phone etiquette
- Customer service
- Insurance verification
- Organizational skills
- Time management
- Social Media
- Medical Scheduling
- Administrative experience
- Medical receptionist
- Customer support
- Office experience
- Medical terminology
- Blogging
- WordPress
- Communication skills
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Call Center Agent
Griffin Hospital
06.2023 - Current
Assistant Manager
Hot Topic
10.2022 - 07.2023
Travel Advisor
AAA Northeast
05.2022 - 08.2022
Bookseller
Barnes & Noble
11.2021 - 04.2022
Guest Relations
Griffin Hospital
07.2020 - 09.2021
Guest Service Agent
Holiday Inn
02.2020 - 08.2020
Cast Member-Food and Beverage
The Walt Disney Company
01.2019 - 06.2019
CAST MEMBER-Merchandise
The Walt Disney Company
01.2017 - 08.2017
Certificate - Fashion Industry Essentials
Parsons x Teen Vouge
Bachelor's degree - English
University of Maryland
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