REBECCA SATRIANO
Palm Harbor,USA
Summary
Property Management Professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Client Service Representative
Marsh McLennan
Clearwater, FL
04.2025 - Current
- Attention to Detail: Accurately process policy updates, endorsements, and customer information changes.
- Data Management: Maintain detailed records.
- Regulatory Compliance: Knowledgeable about industry regulations and company policies to ensure all customer interactions are compliant.
- Customer Retention: Skilled at building relationships, and providing solutions that increase customer satisfaction and loyalty.
- In-depth insurance knowledge: Proficient in explaining policies and insurance products to clients.
Community Director
Ram Partners - Altman Company
Tampa, FL
05.2023 - 04.2025
- Property Director for a 449-unit Class A lease-up.
- Secured key partnerships that contributed to the company's overall growth strategy and market reach.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Increased property occupancy rates by effectively marketing available units, and conducting thorough tenant screenings.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction among neighbors.
- I monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Monitored progress of construction and maintenance projects, and notified appropriate individuals of project updates, delays, and schedule changes.
- Communicated effectively with owners, residents, and on-site associates.
- Oversaw vendor relationships for maintenance and service contracts.
- Trained staff on customer service best practices to improve tenant satisfaction.
- Implemented community outreach programs to attract new residents.
- Developed marketing strategies to promote property features and amenities.
- Monitoring social media accounts and responding to inquiries from members in a timely manner.
Business Manager
Lincoln Property Company
Tampa, FL
12.2022 - 05.2023
- Business Manager for a 192-unit Class A lease up.
- Maintained 10% monthly occupancy growth.
- Improved online reputation from 3.4 to 4.4 on Google in 2 months and named most online improvement in January and February 2023 within the entire Company.
- Worked closely with the Marketing Team to ensure all online information was in place and accurate.
- Did complete market analysis and shopped all comps.
Community Director
RangeWater Real Estate
Atlanta, GA
03.2018 - 11.2022
- Community Director for a 264-unit Class A lease-up after completing a 212-unit lease-up from start-up to sale.
- Work closely with the Project Manager and Service Director to track unit completions to ensure COs were received on schedule.
- Maintained 10-15% monthly occupancy growth while increasing rents, with minimal concessions.
- Responsible for organizing the property share drive and creating documents for a smooth start-up.
- Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
- Implemented innovative marketing strategies to attract new residents, and increase occupancy rates.
Regional Manger
Construction Enterprise Inc
Nashville, TN
10.2014 - 12.2017
- Multi-Site Leadership: Oversaw operations for four class A properties, ensuring consistent performance and adherence to company standards.
- Team Development: Recruited, trained, and mentored property managers and staff, fostering high-performing teams.
- Financial Management: Managed budgets, controlled expenses, and maximized profitability across the property portfolio.
- Occupancy & Retention: Implemented strategies to increase occupancy rates and improve resident retention.
- Operational Excellence: Streamlined processes to enhance efficiency, compliance, and customer satisfaction.
- Vendor & Contract Management: Negotiated contracts and managed vendor relationships to ensure quality service and cost savings.
- Regulatory Compliance: Ensured all properties complied with local, state, and federal regulations.
- Capital Improvements: Directed property renovations and capital projects to increase asset value.
- Reporting & Analysis: Provided regular performance reports and data-driven recommendations to senior leadership.
Community Director
H. G. Fenton Company
San Diego, CA
12.2004 - 05.2009
- Community Director for a 121-unit Class 'A' lease up.
- Supervised a Team of 4 employees.
Skills
- Vendor management
- Contract negotiation
- Business administration
- Tenant relations and compliance
- Business development
- New construction oversight
- Fair housing regulations
- Multi-family property management
- Eviction law expertise
- Problem solving strategies
- Market analysis
Career Experience
- 18+ years Property Management experience.
- A hands-on professional with a proven record of success.
- Work well in a high-pressure environment.
- Proficient with all aspects of property financials.
- Computer savvy with knowledge of social media including Facebook and Instagram.
- Experienced with Microsoft Office, Entrata, Onesite, Yardi, Yieldstar, LRO and Blue Moon.
- Results-driven professional with experience in team building & coaching while increasing productivity.
- Excellent follow-up and reporting skills.
- Strong interpersonal skills with residents, support staff, vendors, contractors, peers, and leaders.
- Implemented training manuals, employee standards and procedural guides.
- Strong organizational skills in lease up and take overs.
Timeline
Client Service Representative
Marsh McLennan
04.2025 - Current
Community Director
Ram Partners - Altman Company
05.2023 - 04.2025
Business Manager
Lincoln Property Company
12.2022 - 05.2023
Community Director
RangeWater Real Estate
03.2018 - 11.2022
Regional Manger
Construction Enterprise Inc
10.2014 - 12.2017
Community Director
H. G. Fenton Company
12.2004 - 05.2009