Rebecca Schneider
Grand Rapids
Summary
Dynamic professional with a proven track record at 17th Circuit Court, excelling in youth mentorship and compliance monitoring. Skilled in problem-solving and relationship building, I effectively de-escalate high-tension situations while fostering trust. Committed to enhancing youth development through proactive engagement and support, ensuring positive outcomes in challenging environments.
Overview
17
17
years of professional experience
Work History
Surveillance Officer
17th Circuit Court
09.2021 - Current
- Monitor youth who are involved in the criminal justice system in the community.
- Conduct unannounced school, home and work visits to ensure compliance of probation expectations.
- Document interactions and observations to support group outcomes.
- Administer drug tests and review academic and behavioral reports.
- Testify in court to juveniles progress and compliance with court orders.
- De-escalate high tensions situations in homes.
- Mentor youth and provide guidance through pro-social activities in the community.
Youth Specialist
Kent County Juvenile Detention Center
07.2017 - 09.2021
- Facilitated group activities to promote social skills and emotional development among youth.
- Promoted a positive environment for personal growth and development through consistent encouragement and support.
- Established rapport with youth to foster trust and encourage open communication about challenges faced.
- Facilitated group sessions and provided one-on-one support.
- Utilized effective conflict resolution techniques to address behavioral issues and promote a safe and inclusive atmosphere.
- Maintained safety and security of youth under care.
- Offered constructive feedback to minors under care regarding specific actions, behaviors, and words.
Customer Service Manager
Sheldon Cleaners
02.2008 - 07.2017
- Managed customer service team to enhance client satisfaction and operational efficiency.
- Mentored new staff, fostering a culture of teamwork and exceptional customer care.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Patient Care Provider
Pine Rest
09.2015 - 09.2016
- Provided direct patient care and support, ensuring comfort and safety during procedures.
- Assisted nursing staff with patient assessments, documenting vital signs accurately and promptly.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Monitored individuals by conducting fifteen minute checks to ensure patient safety.
- Provided compassionate care and emotional support to diverse patient populations.
Education
Master of Arts - Counseling Psychology
Western Michigan University
Kalamazoo, MI08-2025
Bachelor of Arts - Psychology
Grand Valley State University
Allendale, MI12-2016
Skills
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Verbal communication
- Relationship building
Timeline
Surveillance Officer
17th Circuit Court
09.2021 - Current
Youth Specialist
Kent County Juvenile Detention Center
07.2017 - 09.2021
Patient Care Provider
Pine Rest
09.2015 - 09.2016
Customer Service Manager
Sheldon Cleaners
02.2008 - 07.2017
Master of Arts - Counseling Psychology
Western Michigan University
Bachelor of Arts - Psychology
Grand Valley State University
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