Jessica Rivera
Public Safety
Sanford,FL
Summary
Community Oriented Public Servant deeply committed to protecting lives, citizens and property through rapid emergency response, diligent crime prevention efforts, and high- visibility public safety initiatives. I'm committed to customer service ,and providing outstanding public service with integrity and credibility. I'm responsible, determined and have a high level of respect for everyone. I enjoy working with the public and like having the opportunity to learn and grow.
Professional with expertise in surveillance and security operations. Adept at monitoring activities, identifying potential threats, and ensuring safety. Strong ability to collaborate with team members and adapt to changing situations. Highly skilled in using surveillance equipment and maintaining confidentiality. Reliable and results-driven, consistently meeting organizational objectives.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Surveillance Officer
DAYTONA BEACH RACING AND CARD CLUB
Daytona Beach , Florida
09.2024 - Current
- Job duties include monitoring all areas of the property, including but not limited to gaming and cage activity, food and beverage activity and security of the facility and the entire property
- Produce written reports and logs on any observed violations and illegal activity in a timely manner
- Ensure that all cameras and computer systems are operational at all times
- Ensure that all state and gaming regulations and policies are followed
- Comply with confidentiality regulations regarding all surveillance information including camera coverage, investigations, and proprietary material
- Enhanced overall situational awareness by effectively utilizing surveillance equipment, such as cameras and access control systems.
- Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
- Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting the privacy and security of employees and patrons.
- Recorded audio and video of back-end money movements.
- Streamlined processes within the surveillance department by implementing time-saving techniques when reviewing data or investigating incidents.
Traffic Supervisor
MCO Orlando International Airport
Orlando, FL
02.2024 - 07.2024
- Job duties include overseeing, developing and implementing polices and procedures for Traffic operations, diverting drivers
- Supervise employees and provide guidance to assigned personnel by managing workflow
- Training new hires, creating and managing team schedules, reporting to HR
- Evaluating performance provide feedback, and help to resolve employee issues and disputes all while maintaining safety procedures, and providing customer service.
- Managed traffic control personnel, ensuring proper coverage during peak hours and special events.
- Stood for 8 hours with "Stop/Slow" paddle directing traffic.
Security Officer
Daytona Grande Oceanfront Resort
Daytona Beach , Florida
03.2023 - 03.2024
- To assume overall responsibility for the safety and security of designated areas, patrol designated areas in accordance with outlined security procedures, identify potential security risks and respond accordingly.
- Other Job duties include protecting the people and job assets of the company by keeping watch of any threats via watching over surveillance cameras, guarding the inside and outside of the building, and ensures people and valuables on the property are safe and out of harm way.
- Reported suspicious activities and persons to law enforcement.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Patient Access Specialist
The Orthopedic Clinic
Daytona Beach , Florida
07.2022 - 03.2023
- Answer phone and handle calls in a professional, efficient and friendly manner
- Handles calls from outside entities: Hospitals, Home Health Agencies, Laboratories, Pharmacies, Imaging Facilities, etc) regarding the coordination of patient
- Obtains pertinent information for hospital consults, routes accordingly to on-call provider and follows up to ensure consult has been completed
- Enter, add and update insurance information into Athena Net
- Performs initial insurance eligibility and verification
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
911 Telecommunicator
Orlando Police Dept
Orlando , FL
02.2020 - 11.2020
- Job duties included performing a full range of radio and telephone duties including the use of the CAD system, NCIC and other programs as well assisting police, fire, and EMS and route the calls to the appropriate agency if need be.
- Other duties include the use of multiple computer screens and report writing.
- Increased public safety by efficiently dispatching emergency services to urgent situations.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Calmed callers in distress, gathering vital information for emergency response teams.
Home Shopper- Cashier
Harris Teeter
Huntersville , NC
06.2018 - 08.2018
- Duties included grocery shopping for customers that have ordered online and to have their order ready for pickup with a certain time frame all while providing excellent customer service.
- Other duties included assisting as a cashier when needed.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate in Science -
University of Phoenix-Online Campus
Phoenix, AZ 03.2009 - 08.2012
EMT Technician -
Daytona State College
Daytona Beach, FL 01.1997 - 04.1997
General Diploma in General Studies - undefined
Daytona State College
Daytona Beach, FL 03.1995 - 03.1996
Skills
Certification
Class D Driver's License, April 2024 to April 2026
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Supervised team of 40 staff members.
- Documented and resolved [Issue] which led to [Results].
Timeline
Surveillance Officer
DAYTONA BEACH RACING AND CARD CLUB
09.2024 - Current
Traffic Supervisor
MCO Orlando International Airport
02.2024 - 07.2024
Security Officer
Daytona Grande Oceanfront Resort
03.2023 - 03.2024
Patient Access Specialist
The Orthopedic Clinic
07.2022 - 03.2023
911 Telecommunicator
Orlando Police Dept
02.2020 - 11.2020
Home Shopper- Cashier
Harris Teeter
06.2018 - 08.2018
Associate in Science -
University of Phoenix-Online Campus
03.2009 - 08.2012
EMT Technician -
Daytona State College
01.1997 - 04.1997
General Diploma in General Studies - undefined
Daytona State College
03.1995 - 03.1996
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