Rebecca Schoebinger

Facilitate laboratory information exchange through handling of incoming and outgoing interactions as well as ensure completeness and accuracy of documentation of such interactions.

Provide superior customer service while coordinating and responding to all requests in a courteous and timely manner.

Effectively and efficiently manage incoming calls by responding proactively, thinking critically, acting creatively, and taking independent initiative.

Perform duties consistent with written policies, procedures, and regulatory requirements.

Serve as a liaison for the laboratory by investigating, analyzing, triaging, and resolving highly technical inquiries from clinicians, reference laboratories, pathologists, family members, patients, and additional internal and external customers.

• Personal attributes include accuracy, communication skills, dependability, multitasking, stress management, and hand-eye coordination
• Skilled in multiple methods of draw include multisampling needles, winged infusion sets, venipuncture with syringe, capillary punctures
• Precise when drawing blood, labeling samples, and keeping track of samples

• Assist with daily activities
• This includes delivering meals to patients, turning and ambulating patients and providing plenty of fresh water, as well as extra nourishment between meals
• Help patients with personal hygiene
• Provide patients with bedpans, help with baths, shampoos and showers
• Check vital signs and record daily information in the patient’s chart and assist the nurses and other staff as needed
• Adhere to professional standards, follow policies and procedures and abide by federal, state and local requirements
• Administer prescribed medications and treatments
• Collect specimens and answer patient call lights to determine patient needs