Proven financial advisor at M&T Bank, adept in financial planning & client relationship management. Worked my way up the ladder from a Float Teller to a Senior Relationship Banker.
Overview
18
18
years of professional experience
Work History
Senior Relationship Banker
M&T Bank
07.2013 - Current
Licensed with New York State to sell Life, Accident, & Health Insurance products
Worked closely with a Financial Advisor to identify clients' investing needs including, but not limited to: annuities, mutual funds, & retirement accounts.
Employee scheduling.
Acted as "stand-in" manager for numerous branches in cases of leaves of absence or vacation.
Opened both retail & commercial checking & savings accounts, credit cards, lines of credit, & all other lending needs.
Participated in business prospecting.
Decisioning retail & commercial overdrafts.
Coordinated many on-site @Work programs for different corporations' employees.
Handled & escalated complaints from dissatisfied customers, professionally, while finding mutually beneficial resolutions.
Led & participated in weekly & monthly meetings
Referred customers to other banking departments for specialized services.
Counted, verified & handled bank deposits and armored car transactions.