Rebecca Scott
BECKLEY
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Driver
Spark, Inc.
BECKLEY
06.2024 - Current
- Delivered products efficiently to various locations in compliance with company policies.
- Maintained vehicle cleanliness
- Communicated effectively with customers to ensure their order was correct.
- Navigated routes using GPS technology to optimize travel time and reduce delays.
- Delivered goods and services to customers on time and in excellent condition.
- Documented daily mileage, gas, and other data.
- Delivered packages to customers in a timely and efficient manner.
- Adhered to company policies and procedures related to safety and security standards.
Attendant Clerk
Sarah’s
Princeton
02.2022 - 07.2024
- Maintained cleanliness and organization of the store environment.
- Handled cash transactions and operated point-of-sale systems efficiently.
- Collaborated with team members to restock inventory and display merchandise.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Participated in training new staff on operational procedures and policies.
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Interacted positively with guests and coworkers to build professional relationships.
- Opened and closed establishment on time with proper setup and procedure.
- Reported incidents of damage or loss to supervisor for immediate remediation.
- Ensured that all customer service standards were met or exceeded during each shift.
- Handled cash register transactions accurately while maintaining proper security measures.
- Monitored guest behavior for signs of intoxication or disruptive behavior and took appropriate action when necessary.
Assistant Operations Manager
Advanced Contents Recovery
Winchester
08.2020 - 02.2022
- Coordinated daily operations and workflow for effective team performance.
- Developed training materials for new team members to enhance onboarding processes.
- Implemented inventory management systems to streamline product tracking and accessibility.
- Analyzed operational data to identify areas for process improvement and efficiency.
- Assisted in scheduling staff shifts to ensure adequate coverage at all times.
- Facilitated communication between management and staff to address concerns promptly.
- Monitored compliance with safety regulations and company policies throughout operations.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Provided guidance and support to team members in order to meet project deadlines.
- Monitored daily operations for compliance with quality standards and safety regulations.
Cleaner
Clean and Serene
Stephens City
05.2020 - 08.2020
- Maintained cleanliness of assigned areas following company standards and protocols.
- Conducted routine inspections to ensure facilities met hygiene and safety requirements.
- Utilized cleaning equipment and supplies effectively for various surfaces and materials.
- Managed inventory of cleaning supplies, ensuring adequate stock levels were maintained.
- Collaborated with team members to complete cleaning tasks efficiently and timely.
Order Picker Lead
Home Depot
Roanoke
08.2017 - 04.2020
- Supervised daily order picking operations for efficient workflow management.
- Trained new team members on safety protocols and order processing techniques.
- Coordinated with inventory team to ensure stock accuracy and availability.
- Reviewed customer orders and shipping schedules to maintain tight production deadlines.
- Pulled and packed products from shelves based on customer orders.
- Ensured that all orders were picked accurately by verifying SKUs against pick lists.
- Used handheld scanners to key in data for packages.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Selected products and items from shelves and pallets for customer orders.
- Labeled boxes and placed in outbound collection areas.
- Operated forklift and pallet jack to transport heavy loads.
Store Manager
Dunkin' Donuts Franchising
Roanoke
02.2017 - 09.2017
- Managed daily operations and staff schedules for a busy coffee franchise.
- Trained new employees on customer service and operational procedures.
- Ensured compliance with health and safety regulations in the store.
- Oversaw inventory management and product ordering processes.
- Handled customer complaints and resolved issues promptly and professionally.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
Cashier
Walmart
Princeton
09.2004 - 09.2009
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained cleanliness and organization of checkout areas to ensure efficiency.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Collaborated with team members to restock merchandise and manage inventory levels.
- Trained new cashiers on procedures, customer service standards, and checkout systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Food Service Worker
Wendys Restaurant
Princeton
03.2002 - 09.2004
- Prepared food items according to established recipes and safety standards.
- Operated kitchen equipment like fryers, grills, and ovens efficiently.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Collaborated with team members to meet daily food service demands.
- Assisted customers with orders, ensuring accurate and timely service.
- Followed health regulations to ensure food safety and hygiene practices.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
Princeton Senior High School
Princeton , WVGraphic Design
MCTEC
Princeton , WV 08.2001 - 06.2004
Skills
- Route optimization
- Vehicle inspection
- Inventory management
- GPS navigation
- Safety compliance
- Customer service
- Operational efficiency
- Cash handling
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Daily logging
- Punctual and reliable
References
References available upon request.
Timeline
Driver
Spark, Inc.
06.2024 - Current
Attendant Clerk
Sarah’s
02.2022 - 07.2024
Assistant Operations Manager
Advanced Contents Recovery
08.2020 - 02.2022
Cleaner
Clean and Serene
05.2020 - 08.2020
Order Picker Lead
Home Depot
08.2017 - 04.2020
Store Manager
Dunkin' Donuts Franchising
02.2017 - 09.2017
Cashier
Walmart
09.2004 - 09.2009
Food Service Worker
Wendys Restaurant
03.2002 - 09.2004
Graphic Design
MCTEC
08.2001 - 06.2004
Princeton Senior High School