Rebecca Segur

• Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Completed troubleshooting and diagnostics on instrumentation
• Assist Lab Manager and Supervisor with duties as assigned

• Observed each team member to carry out duties and provided constructive criticism.
• Troubleshooting equipment to reduce service calls and downtime.
• Conducted performance reviews annually and semi annually, offering praise and recommendations for improvement.
• Perform complex and basic patient testing in Hematology,Chemistry,Urinalysis,Microbiology and Blood Banking, following all Standard Operating Procedures
• Perform Quality Control procedures on all work performed in the laboratory
• Participate in continuing Education
• Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
• Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
• Managed communication between associates and management, addressing key issues and needs.
• Assisted customers with complaints, questions, and concerns.
• Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.

Worked per diem while maintaining full-time at Sayre campus

• Operated Ortho, Beckman and ACL Top laboratory equipment, and adhered to strict maintenance schedules.
• Trained and oriented new medical technologists to perform and interpret tests.
• Followed laboratory protocols for specimen processing, analysis and results reporting.
• Analyzed laboratory findings to check accuracy of results.
• Identified patient and labeled specimens with correct information to protect patient from adverse errors.
• Established strong working relationships with medical professionals from other departments, fostering collaborative efforts towards better patient care.
• Improved turnaround times with efficient sample processing and data entry techniques.
• Ensured compliance with regulatory requirements by following established guidelines and participating in regular audits.
• Prepared specimens for analysis, adhering to proper protocols for optimal testing accuracy.
• Streamlined workflow processes for faster test results and improved patient care.

• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Trained new employees and delegated daily tasks and responsibilities.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Enforced company policies and regulations with employees.
• Mentored newly hired employees on operating equipment and safety
• Collaborated with other leaders and executives to direct workflow and support operations.
• Cultivated professional working relationships with peers and supervisors.
• Followed policies and standard operating procedures for continuous improvement.
• Performed quality control procedures on all work performed in laboratory.
• Followed laboratory established policies and procedures including lab safety rules.
• Performed moderate and complex testing in Hematology,Chemistry,Urinalysis,Microbiology and Blood Banking