REBECCA SEIGER
Hanover,PA
Summary
Care-focused professional who combines behavioral health support with accurate behavior tracking, progress notes, and client-centered communication. Supports nonverbal and neurodiverse clients, reinforces appropriate behavior, and helps maintain safe routines during daily care, activities, and transitions. Strong multitasker with experience in customer service, coordination, and working with diverse communities.
Overview
1
1
Language
5
5
years of professional experience
Work History
Behavioral Health Technician
True North Amazing Kids Club
Hanover, PA
05.2023 - 08.2025
- Provide direct patient care and emotional support to individuals experiencing mental and behavioral challenges.
- Implement staff interventions and positive reinforcement strategies to promote appropriate behavior, build coping skills, and reduce the need for prompting and interventions.
- Monitored patient behaviors, mood changes, and overall wellbeing to identify and address changes in mental and emotional status.
- Tracked and documented behaviors of children on autism spectrum, recording antecedents, behaviors, and consequences to support individualized care plans.
- Facilitated communication skills development for nonverbal clients to enhance social interactions. by helping them develop appropriate ways to communicate with peers and staff.
- Collaborated with teams of two to three staff members to support groups of four to nine children, fostering a positive environment for varying levels of functioning.
- Lead and support field trips and outdoor activities, including gardening and playground activities, while maintaining a safe and supportive environment.
- Maintained accurate and timely documentation of patient interactions, behavioral incidents and daily activities.
Behavioral Health Technician
Pennsylvania Counseling Services
Gettysburg, PA
09.2025 - 03.2026
- Applied de-escalation and crisis intervention techniques, ensuring safety for both patients and staff during high-stress situations.
- Identified and communicated potential safety risks, behavioral escalations, and changes in patient condition to clinical personnel for timely interventions.
- Facilitated patient engagement in activities of daily living and personal care routines to enhance overall well-being.
- Established professional, therapeutic relationships with patients while maintaining appropriate boundaries and confidentiality.
- Demonstrated professionalism, patience and sound judgement when working with individuals in crisis or under emotional distress.
- Maintained compliance with HIPAA, safety regulations, infection-control procedures and facility policies.
- Worked collaboratively with nurses, therapists, physicians, and other members of the interdisciplinary treatment team.
- Assisted with admissions, transfers, discharges, and routine patient observations.
- Demonstrated flexibility and professionalism while traveling to and working in multiple healthcare facilities and environments.
Student Worker
Department of Psychology, Indiana University of Pennsylvania
Indiana, PA
10.2024 - Current
- Answered phone calls, assisting students and parents with inquiries about psychology courses and faculty.
- Delivered tests, grading materials, paperwork, textbooks, and supplies to campus offices, ensuring timely access for professors.
- Facilitated the relocation of boxes and materials within the department to ensure organized workflow., carts, and departmental materials, facilitating smooth daily operations.
Server / Hostess / Bartender
Buffalo Wild Wings
Hanover, PA
12.2021 - Current
- Managed multiple customer orders while maintaining accuracy, speed, and attention to detail during high-volume shifts.
- Collaborated with other servers, kitchen staff, management to ensure smooth restaurant operations and a positive guest experience.
- Resolved customer concerns professionally and efficiently, enhancing customer satisfaction and loyalty.
- Monitor customer satisfaction and promptly resolve complaints or service concerns.
- Developed positive customer relationships, fostering repeat business and loyalty.
- Processed cash, credit card, and digital payments accurately, ensuring seamless transaction experiences.
Education
Bachelor of Arts - Psychology; Minors in Sociology & Human Services
Indiana University of Pennsylvania (IUP)
Indiana, PA05-2025
Skills
- Behavior Tracking & Documentation
- Clinical Documentation
- Treatment Plan Implementation
- Progress monitoring
- Data collection and analysis
- Data tracking
- Patient Engagement
- Customer Service
- Client Support
- Conflict Resolution
- Team Collaboration
- Communication
- Attention to Detail
- Time Management
- Multitasking
- Customer Satisfaction
- Interpersonal Skills
- Inventory management
VOLUNTEER EXPERIENCE
Provided academic support to students with disabilities in the psychology department by taking weekly notes and completing worksheets to support their studying.
Languages
English
Professional
Timeline
Behavioral Health Technician
Pennsylvania Counseling Services
09.2025 - 03.2026
Student Worker
Department of Psychology, Indiana University of Pennsylvania
10.2024 - Current
Behavioral Health Technician
True North Amazing Kids Club
05.2023 - 08.2025
Server / Hostess / Bartender
Buffalo Wild Wings
12.2021 - Current
Bachelor of Arts - Psychology; Minors in Sociology & Human Services
Indiana University of Pennsylvania (IUP)