Rebecca Shaeffer
Indiana,Pennsylvania
Summary
Experienced Retail Store Manager with strengths in inventory control, staff scheduling, customer service, and team leadership. Proven ability to improve daily store performance, coach employees, and maintain strong merchandising and operational standards.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Retail Store Manager
Aramark
Indiana, Pennsylvania
08.2016 - Current
- Managed Aramark retail store daily operations and front-line customer service.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Scheduled staff shifts and assigned tasks across sales floor and stockroom.
- Trained associates on Aramark service standards and store procedures.
- Coached and mentored employees by offering constructive feedback and taking an interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost the talents of the retail team.
- Prepared employee performance appraisals, providing actionable feedback.
- Monitored inventory levels and ordered retail merchandise and supplies.
- Maintained merchandising displays and restocked shelves for customer appeal.
- Created engaging merchandise presentations to motivate impulse purchases.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Enforced safety, sanitation, and loss prevention policies throughout store operations.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Coordinated with Aramark leadership on staffing, supplies, and store compliance.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Bachelor of Science - Management
Indiana University of Pennsylvania
Indiana, PA05-2009
Skills
- Retail operations
- Inventory control
- Merchandise planning
- Financial management
- Data analysis
- Reporting
- Staff scheduling
- Employee scheduling
- Customer service
- Team leadership
- Employee coaching
- Conflict resolution
- Problem solving
- Financial oversight
Certification
- ServSafe Certification
Timeline
Retail Store Manager
Aramark
08.2016 - Current
Bachelor of Science - Management
Indiana University of Pennsylvania