Rebecca Shaffer
Carrollton,VA
Summary
Results-driven professional with over 4 years of experience in customer service and team leadership. Proven ability to enhance client satisfaction through effective communication and problem resolution. Ready to leverage skills to support organizational goals.
Overview
10
10
years of professional experience
Work History
Senior Contact Center Representative
AdventHealth Credit Union
Altamonte Springs, Florida
12.2024 - Current
- Managed incoming calls while upholding professional standards.
- Explained loan products and terms, ensuring client comprehension of offerings.
- Delivered ongoing support throughout loan approval processes to enhance client experience.
- Assisted members with account inquiries, transaction processing, and issue resolution.
Member Service Representative
AdventHealth Credit Union
Altamonte Springs, Florida
10.2023 - 12.2024
- Resolved account inquiries and service requests for members.
- Guided customers in understanding product offerings and membership benefits.
- Executed cash handling duties, including deposits and withdrawals for member accounts.
- Strengthened member relationships by delivering exceptional service during each interaction.
Teller
AdventHealth Credit Union
Altamonte Springs, Florida
05.2023 - 10.2023
- Maintained accurate cash drawer and balanced daily transactions.
- Educated members on credit union products and services available.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Shift Supervisor
Starbucks
Altamonte Springs, Florida
06.2015 - 05.2023
- Supervised daily operations to uphold store standards for optimal customer experience.
- Trained and mentored new partners in service protocols and product knowledge.
- Managed inventory levels to ensure timely restocking of supplies and merchandise.
- Coordinated team schedules to enhance staffing efficiency during peak hours and events.
Education
High School Diploma -
Lake Weir High School
Ocala, FL06-2013
Some College (No Degree) - Business Administration
Lake Sumter State College
Leesburg, FLSkills
- Call management
- Loan product knowledge
- Account processing
- Cash handling
- Customer support
- Client relationship management
ADDITIONAL INFORMATION
- Currently relocating from Florida to Virginia at the beginning of September 2025.
- References available upon request.
Timeline
Senior Contact Center Representative
AdventHealth Credit Union
12.2024 - Current
Member Service Representative
AdventHealth Credit Union
10.2023 - 12.2024
Teller
AdventHealth Credit Union
05.2023 - 10.2023
Shift Supervisor
Starbucks
06.2015 - 05.2023
High School Diploma -
Lake Weir High School
Some College (No Degree) - Business Administration
Lake Sumter State College
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