Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Rebecca Silva

Woodland Hills,CA

Summary

Dedicated and customer-focused with experience delivering exceptional service in fast-paced retail environments. Proven ability to build rapport with customers, handle transactions with accuracy, and maintain a clean, organized workspace. Adept at working collaboratively with teams to ensure smooth daily operations while consistently meeting company standards. Skilled in managing multiple tasks efficiently, adhering to safety guidelines, and creating a welcoming experience for every guest. Enthusiastic about bringing strong work ethic and passion for excellent service to the workspace.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Walgreens
08.2024 - 11.2024
  • Collaborated with team members to meet sales targets and ensure smooth daily operations, demonstrating strong teamwork and communication skills.
  • Cultivated a positive and welcoming environment, ensuring customers felt valued and appreciated.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Customer Service Associate

Walgreens
09.2023 - 07.2024
  • Delivered exceptional customer service by assisting guests with purchases, addressing inquiries, and resolving concerns in a fast-paced environment.
  • Maintained a clean and organized workspace, ensuring all merchandise was stocked and presented to enhance the customer experience.
  • Operated cash registers efficiently, managing transactions with accuracy and balancing the register at the end of shifts.
  • Adhered to food safety and handling procedures and maintained strict hygiene standards in customer-facing areas.

Education

Bachelor of Arts - Political Science- Law And Society

California State University, Northridge
Los Angeles
05-2028

High School Diploma -

Fairfax Senior High School
Los Angeles, CA
06-2024

Skills

  • Exceptional communication skills
  • Ability to handle customer inquiries and complaints professionally
  • Efficiently work as part of a team
  • Handling multiple tasks in a high-pressure environment
  • Quickly adaptive to customer needs
  • Maintaining clean and organized workspaces
  • Experience operating POS systems
  • Strong work ethic and reliability
  • Positive attitude and enthusiasm
  • Problem-solving and conflict-resolution skills

Interests

  • I enjoy cooking for friends and family
  • Learning new cooking techniques and expanding my culinary skills
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Baking

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Associate

Walgreens
08.2024 - 11.2024

Customer Service Associate

Walgreens
09.2023 - 07.2024

Bachelor of Arts - Political Science- Law And Society

California State University, Northridge

High School Diploma -

Fairfax Senior High School
Rebecca Silva