Rebecca Simmons
Austin,TX
Summary
Seeking a challenging opportunity that will allow me to use my abilities to improve company and individual goals. I focus on creating a positive and productive environment by providing great communication with team, monitoring performance and support the functionality of the operation
Overview
12
12
years of professional experience
Work History
Toll Services Facilities Coordinator
Tx Dept of Transportation
Austin, TX
03.2024 - Current
- Coordinate services and support toll facilities.
- Interact with vendors, contractors, divisions, and local government entities.
- Review, assign, and maintain badge access, assuring appropriate security levels.
- Evaluate toll road accidents and incidents, and process claims as needed.
- Maintain asset inventory records, track, and coordinate all resources within toll facilities.
- Monitor cameras within toll buildings and facilities.
- I have assisted with compiling information for lane audits.
Quality Assurance Specialist
TTEC-TxTag
Austin, TX
08.2022 - 03.2024
- Auditing customer service agents, back office (Mail room and Fulfillment), and statements to ensure they were meeting the Standard Operating Procedures
- Investigate and submit claims on findings.
- Conducted new hire training for quality standards.
- Conducted calibrations with supervisors for quality concerns/issues.
Mail Clerk Lead
Faneuil-TxTag
12.2020 - 07.2022
- Process payments to customers' accounts
- Respond to customer inquiries
- Managed and tracked all inventory for the mailroom including tags, customer kits, mailroom equipment and supplies
- Tasks included monitoring stock levels, conducting audits and orders
- Badge Coordinator working with government contractor to manage proper coordination of badges.
Courtesy Reminder Clerk
Conduent-TxTag
Austin, TX
05.2014 - 12.2020
- Assisted the Violation Enforcement department with address verification on returned mail.
- Research accounts for bankruptcy and court hearings.
- Handled all incoming payments.
- assisted customers with Balances between $1000-$5000 with payment plan options.
Toll System Monitor
Evins Personnel Consultants
05.2012 - 05.2014
- Monitored toll lanes using cameras and PC software
- Investigated accidents and malfunctions and distributed badges for onsite personnel
- Coordinated new hires at toll plaza.
Education
Communication Science (BA) -
Texas Woman’s University
Denton, TXSign Language -
Austin Community College
Austin, TXSkills
- Investigating
- Project Management
- Badge Creation
- Communication
- Problem-solving
Timeline
Toll Services Facilities Coordinator
Tx Dept of Transportation
03.2024 - Current
Quality Assurance Specialist
TTEC-TxTag
08.2022 - 03.2024
Mail Clerk Lead
Faneuil-TxTag
12.2020 - 07.2022
Courtesy Reminder Clerk
Conduent-TxTag
05.2014 - 12.2020
Toll System Monitor
Evins Personnel Consultants
05.2012 - 05.2014
Communication Science (BA) -
Texas Woman’s University
Sign Language -
Austin Community College
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