REBECCA SIRIGNANO
Akron,OH
Summary
Highly-focused with desire to take on new challenges. Strong worth ethic, dependable, adaptability and exceptional interpersonal skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Very excited to take on new role with long-term growth and advancement potential.
Overview
17
17
years of professional experience
Work History
Collections Specialist
Discover
01.2022 - 03.2026
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Developed collection methods to achieve or exceed company financial goals.
- Advanced from LVAR, PRE-D, MVAR, HVAR and flourishing in Virtual
Shift Manager/Server
Farmer Boy
03.2017 - 07.2020
- Operated POS terminals to input orders, split bills and calculate
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
Service Bar/Manager
O’Charley’s
09.2016 - 03.2017
- Exhibit thorough knowledge of foods, beverages, supervisory duties, guest interactions, and service techniques
- Directed and coordinated staff to ensure proper functioning of operations – Advised and supervised staff regarding, drinks and proper combinations to maintain service standards
- Ensure maintenance of proper cleanliness in all areas of bar, kitchen, and front of house
- Maintained relationships with restaurant venders, to facilitate effective inventory management and implement cost controls.
General Manager
Aura Ultra Lounge & Rubber City Grill
01.2009 - 08.2016
- Responsible for all daily operations to include, budget preparation, revenue management, monthly P&L reports, weekly invoices from purchases, and daily bank deposits
- Maintained expenses below budget through accurate planning, waste reduction, and purchasing with cost effective operating procedures
- Directly managed, trained and ensured professional development of 55+ employees
- Ensured compliance with all regulatory requirements and facilitated inspections
- Efficiently resolve problems or concerns to the satisfaction of all involved parties.
Education
ASSOCIATES DEGREE - Liberal Arts, Business
CUYAHOGA COMMUNITY COLLEGE
01.2011
Skills
- Budget/financial administration
- Inventory management
- Strong leader
- Staff training
- Detail - oriented
- Revenue generation
- Guest satisfaction
- Relationship Building
- Team-Oriented
Timeline
Collections Specialist
Discover
01.2022 - 03.2026
Shift Manager/Server
Farmer Boy
03.2017 - 07.2020
Service Bar/Manager
O’Charley’s
09.2016 - 03.2017
General Manager
Aura Ultra Lounge & Rubber City Grill
01.2009 - 08.2016
ASSOCIATES DEGREE - Liberal Arts, Business
CUYAHOGA COMMUNITY COLLEGE