Rebecca Slater
Wayland,MI
Summary
Dependable and organized Service Coordinator with over 10 years of experience successfully managing front-line Customer Service operations. Coordinate resources and staff to handle any requirement. Spent the past 3 years as a fully-engaged parent - now eager to return to pursuing a full-time career.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Meijer
Kalamazoo, MI
09.2008 - 08.2018
- Managed and performed end-of-day protocols, cash audits, cashier loans, and money transfers.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 40 employees.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Inventory Analyst
Meijer
Kalamazoo, MI
05.2015 - 07.2016
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Improved cycle count discrepancy rates through process improvements and maintaining high levels of data integrity.
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Assistant Store Manager
Kentucky Fried Chicken
Plainwell, MI
10.2006 - 05.2008
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained staff associates and equipped to comply with company policies and procedures.
Education
No Degree - Administrative Assistance And Secretarial Science
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma -
Plainwell High School
Plainwell, MISkills
- Cross-Functional Collaboration
- Personnel Management
- Employee Safety Training
- Assignment Delegation
- Worker Training
- Team Collaboration
- Performance Evaluations
- Adaptability and Flexibility
- Customer Relations
- Professional Communication
- Multitasking and Prioritization
Timeline
Inventory Analyst
Meijer
05.2015 - 07.2016
Service Coordinator
Meijer
09.2008 - 08.2018
Assistant Store Manager
Kentucky Fried Chicken
10.2006 - 05.2008
No Degree - Administrative Assistance And Secretarial Science
Kalamazoo Valley Community College
High School Diploma -
Plainwell High School