Rebecca Smith
Orange Park,FL
Summary
Experience delivering customer service and excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, database administration and maintaining daily invoicing . Hardworking and focused offering excellent communication, planning and prioritization skills demonstrated through many years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
11
years of professional experience
Work History
Construction Administrative Assistant
American Builder Supply Co
Orange Park, FL
04.2019 - Current
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Prepared and maintained departmental and construction contracts and invoices and submitted for payment.
- Maintain schedule of material and confirmations with various builder superintendents
- Enter daily sales orders , reading blueprints online, data entry with entering demographic information
- Assist managers and sales team with daily production & delivery schedules,
- Manage over 50 customer calls per day
Insurance Administrative Assistant (Temp)
CIS LLC
Jacksonville, FL
05.2018 - 02.2019
- (Independent Contractor)
- Provide Professionalism and Customer Service to management, team, and business partners
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Prepare power point presentation to present to Legal Department
- Data input of Utilizing Claims and Legal Systems
- Schedule and Prepare and hold 45 and 90 day file conferences
- Prepare Meetings in Conference Rooms
- Attended training seminars and all conferences relating to litigation of cases
- Monitored processes and recommended methods for improvement.
Customer Service Representative/Call Center
Payperless Pay Corporation
Jacksonville, FL
04.2017 - 02.2018
- Provide online support in call center environment to Employers and their subsidiaries with an excess of 2 million total employees
- Scheduling appointments for business solutions with maintaining client retention
- Provide excellent customer service and prospecting by upselling to suggest additional products or services to existing customers
- Utilize strong decision-making and problem-solving skills to provide input to
- Leadership team on Continuous Process Improvements
- Assist with special projects as and when required by Supervisor or Manager
- Received Company History Sales Award.
Customer Service/Administrative Assistant
Ferguson Enterprises
Jacksonville, FL
05.2014 - 02.2015
- Greeted clients, vendors, oversaw scheduled appointments and calendar for sales team to implement business solutions
- Organized conferences and special events, including setting up and preparing all supporting materials
- Troubleshot problems with office equipment and software to help staff stay productive and on-task
- Utilized MS Word, Excel software to compose, prepare, and edit correspondence and department documents
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Education
Medical Assisting
Sanford Brown Institute
Jacksonville, Florida05.2010
Criminal Justice/EMT HAZMAT
St. Augustine Vocational School
St. Augustine, Florida05.2005
Associate of Science - Criminal Justice
Sante Fe College
Gainesville, FL06.1999
Skills
- Product Demonstration
- Excellent Communication & Interpersonal Skills
- Multi-task Oriented
- Task Prioritization
- Teamwork
- Analytical Thinking
- Problem Resolution
- Administrative Support
Timeline
Construction Administrative Assistant
American Builder Supply Co
04.2019 - Current
Insurance Administrative Assistant (Temp)
CIS LLC
05.2018 - 02.2019
Customer Service Representative/Call Center
Payperless Pay Corporation
04.2017 - 02.2018
Customer Service/Administrative Assistant
Ferguson Enterprises
05.2014 - 02.2015
Medical Assisting
Sanford Brown Institute
Criminal Justice/EMT HAZMAT
St. Augustine Vocational School
Associate of Science - Criminal Justice
Sante Fe College