Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Emily Melgar

Houston

Summary

Dynamic administrative professional with proven expertise at Roca Cleaning Services in office management and customer service. Recognized for exceptional problem-solving abilities and effective communication, consistently enhancing operational efficiency. Bilingual and detail-oriented, adept at managing multiple tasks while maintaining a positive client experience and fostering team collaboration.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Roca Cleaning Services
Houston
02.2018 - Current
  • Answered incoming calls, responded to emails, and addressed other inquiries from customers and vendors.
  • Maintained positive working relationship with fellow staff and management.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Upsold cleaning services to bolster revenues on each sale.
  • Achieved repeat business and referrals through personalized services.

Sales Associate

Massage Envy Spa
The Woodlands
06.2015 - 01.2018
  • I greeted visitors to provide information and schedule appointments with me on improved services.
  • Researched competitive pricing strategies in order to remain competitive in the spa marketplace.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with fellow sales team members to achieve group quotas.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Upgrade tiers of services to customers with existing products to more premium products.

Education

High School Diploma -

Bellville High School
Bellville, TX
05-2015

Skills

  • Bilingual
  • Scheduling appointments
  • Customer service
  • Multi-tasking
  • Prospecting clients
  • Sales and payment processing
  • Attention to detail
  • Team collaboration
  • Organizational skills
  • Product demonstration
  • Solution selling

Languages

Spanish
Native/ Bilingual
English
Full Professional

Affiliations

  • Reading
  • Healthy lifestyle
  • Motherhood
  • Camping/Hiking

Timeline

Administrative Assistant

Roca Cleaning Services
02.2018 - Current

Sales Associate

Massage Envy Spa
06.2015 - 01.2018

High School Diploma -

Bellville High School

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Emily Melgar