Luz Delia Vazquez
Syracuse
Summary
Dynamic administrative professional with extensive experience at CNY Diagnostic Imaging, excelling in patient scheduling and bilingual communication. Proven ability to enhance workflow efficiency and maintain HIPAA compliance. Skilled in Microsoft Office and dedicated to delivering exceptional patient care while fostering strong relationships with medical staff and patients.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
CNY Diagnostic Imaging
Syracuse
11.2023 - Current
- Managed scheduling for patient appointments and diagnostic procedures.
- Assisted in maintaining accurate patient records and documentation.
- Coordinated communication between patients and medical staff effectively.
- Handled incoming calls and directed inquiries to appropriate departments.
- Implemented office organization strategies to improve workflow efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Performed Bilingual Services in English and Spanish
Customer Service Agent
Delta Airlines
Syracuse
06.2023 - 10.2023
- Servicing traveling customers by checking in, handling baggage, booking and rebooking flights assisting with any special needs as needed.
Medical Scheduler
COMPASSIONATE FAMILY MEDICINE
Syracuse
04.2022 - 06.2023
- Responsable for accurate and efficient scheduling for patients after in office visits or Telemedicine appointments, maintaining a professional working relationship with physicians, office staff and facility managers.
Patient Representative
CNY Diagnostic Imaging
Syracuse
10.2011 - 03.2022
- Patient check in, scheduling, bilingual services
Patient service Representative
Syracuse Community Health Center
Syracuse
04.1996 - 01.2003
- Patient check in, scheduling, bilingual services
- Conducted regular assessments to monitor patient progress and adjust care strategies.
- Educated patients and families on health management and available resources.
- Organized community outreach programs to promote health awareness initiatives.
- Assisted clients in developing and achieving short-term and long-term goals.
- Participated in team meetings with other staff members to discuss case management issues.
Education
GED -
St. Lucy's
Syracuse, NY01.1999
High school diploma - Travel & Tourism
Bryant & Stratton
Syracuse, NY01.1998
Skills
- Microsoft Office
- OSHA
- Phone etiquette
- Caring professional within medical facilities
- HIPAA
- Dental receptionist
- Billing
- EMR Systems
- Bilingual in English and Spanish
- Spanish
- ICD-10
- Filing
- Receptionist
- Medical Records
- English
- Communication skills
- Patient Care
- Insurance Verification
- Scheduling
- Medical Scheduling
- Customer service
- Bilingual
- Computer literacy
- Sales
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Professional
Timeline
Administrative Assistant
CNY Diagnostic Imaging
11.2023 - Current
Customer Service Agent
Delta Airlines
06.2023 - 10.2023
Medical Scheduler
COMPASSIONATE FAMILY MEDICINE
04.2022 - 06.2023
Patient Representative
CNY Diagnostic Imaging
10.2011 - 03.2022
Patient service Representative
Syracuse Community Health Center
04.1996 - 01.2003
GED -
St. Lucy's
High school diploma - Travel & Tourism
Bryant & Stratton