Rebecca Souflis
Sarasota,FL
Summary
Dynamic catering professional with a proven track record at Simply Gourmet by Metz, excelling in client relationship management and vendor negotiation. Spearheaded marketing strategies that boosted sales revenue significantly while ensuring exceptional customer service. Adept at staff training and operational procedures, driving business growth through innovative culinary experiences and seamless event coordination.
Overview
12
12
years of professional experience
Work History
Director of Catering and Events
Simply Gourmet by Metz
Sarasota, FL
02.2021 - Current
- Collaborated with chefs to design unique culinary experiences for guests.
- Managed day-to-day operations, including scheduling, supply ordering, staff oversight, and customer complaint resolution.
- Developed marketing strategies to promote catering services and maximize profits.
- Established customer service standards to achieve high guest satisfaction levels.
- Trained new employees on food preparation techniques and customer service protocols.
- Negotiated vendor contracts for cost-effective purchases of food items and equipment.
- Researched industry trends to remain informed about catering service developments.
- Ensured compliance with health and safety regulations in kitchen areas.
Director of Catering Sales
Simply Gourmet Caterers
Sarasota, FL
09.2013 - 02.2021
- Promoted to catering sales manager within two years of starting as event coordinator.
- Coordinated logistics for catered events, ensuring seamless staffing and equipment transportation.
- Maintained accurate sales records utilizing CRM software to track performance.
- Assisted in developing standard operating procedures for efficient catering operations.
- Established client relationships through exceptional customer service delivery.
- Created targeted marketing campaigns that significantly increased sales revenue.
- Inspected banquet room setups and verified event schedules with catering team prior to functions.
- Grew business through effective outside catering sales and executed flawless food deliveries.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ01-2013
Skills
- Staff training
- Budget management
- CRM software
- Operational procedures
- Client relationship
- Vendor negotiation
- Sales forecasting
- Customer service
- Culinary experience
- Event coordination
- Vendor management
- Event staff management
- Business growth
Affiliations
- Board of Directors for Sarasota Manatee Originals
- Leadership Committee Member of Women in Philanthropy
- Adjunct Instructor for USF Manatee - Event Management
- Ambassador Committee Member for SWEL
Timeline
Director of Catering and Events
Simply Gourmet by Metz
02.2021 - Current
Director of Catering Sales
Simply Gourmet Caterers
09.2013 - 02.2021
Associate of Arts - Business Administration
University of Phoenix
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