Rebecca Sparks
Lebanon ,MO
Summary
Dynamic professional with a proven track record at T-Mobile, excelling in relationship building and customer service. Adept at enhancing student engagement and adapting to diverse needs, I leverage strong communication skills and attention to detail to drive positive outcomes. Committed to fostering inclusive environments and delivering exceptional support.
Overview
9
9
years of professional experience
Work History
Substitute Teacher, K-12
Penmac Staffing
Lebanon, MO
09.2020 - Current
- Maintained classroom management to foster a positive learning
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Sales Associate
Kay Jewlers
Springfield, MO
12.2016 - 06.2023
- Assisted customers in selecting jewelry, enhancing overall shopping experience.
- Maintained knowledge of product features and trends to provide informed recommendations.
- Collaborated with team members to maintain store presentation and organization standards.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Built relationships with customers to encourage repeat business.
Commercial Medical Biller
CoxHealth Hospital
Springfield, MO
05.2021 - 03.2022
- Processed and submitted insurance claims using electronic
- Ensured compliance with government regulations and hospital policies during billing processes.
- Verified insurance of patients to determine eligibility
Associate Expert
Tmobile
Springfield, MO
04.2019 - 06.2020
- Participated in team meetings to discuss performance metrics and strategize on enhancing overall productivity.
- Developed customized solutions for clients, leading to increased sales revenue and long-term relationships.
- Presented complex information in an accessible manner during client presentations, effectively showcasing our products'' value propositions.
- Enhanced customer satisfaction by providing exceptional support and addressing inquiries in a timely manner.
Education
Bachelor of Science - Health Information Management
Western Givernors University
Utah04.2026
Associate of Arts - Business Fundamentals
University of Phoenix
Tempe, AZ03.2019
Skills
- Adaptable
- Relationship building and management
- Student engagement
- Verbal and written communication
- Behavior modeling
- Creative thinking
- Relationship building
- Attention to detail
- Time management
- Multitasking
- Active listening
- MS office
- Friendly, positive attitude
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
Timeline
Commercial Medical Biller
CoxHealth Hospital
05.2021 - 03.2022
Substitute Teacher, K-12
Penmac Staffing
09.2020 - Current
Associate Expert
Tmobile
04.2019 - 06.2020
Sales Associate
Kay Jewlers
12.2016 - 06.2023
Bachelor of Science - Health Information Management
Western Givernors University
Associate of Arts - Business Fundamentals
University of Phoenix