Rebecca Spring
Hagerstown,MD
Summary
Dynamic professional with extensive experience in customer service and cash handling at AC&T. Proven ability to resolve complaints and maintain drawer accuracy while multitasking in fast-paced environments. Recognized for exceptional product restocking and organizational skills, ensuring a seamless shopping experience for customers.
Overview
13
13
years of professional experience
Work History
Cashier
AC&T
09.2017 - 02.2019
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Bartender/Server
Potomac Street Grill
03.2016 - 01.2017
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Lead Medical Assistant
Dr. David Charles Office
09.2005 - 02.2015
- Taught patients about medications, procedures, and care plan instructions.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted physicians and nurses with clinical procedures following safe practices.
Education
Associate of Science - Nursing/General Studies
Hagerstown Community College
Hagerstown, MD05-2023
Medical Assistant Certificate - Medical
Accutech
Frederick, MD02-2004
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Complaint resolution
- Cash handling expertise
- Customer service excellence
- Cash register systems
- Multitasking and organization
Timeline
Cashier
AC&T
09.2017 - 02.2019
Bartender/Server
Potomac Street Grill
03.2016 - 01.2017
Lead Medical Assistant
Dr. David Charles Office
09.2005 - 02.2015
Associate of Science - Nursing/General Studies
Hagerstown Community College
Medical Assistant Certificate - Medical
Accutech