Rebecca Stephens
Clayton
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Personal Shopper
Walmart
Clayton, NC
09.2025 - Current
- Oversaw order accuracy by cross-referencing items against customer requests, ensuring high-quality service delivery.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Team Lead
Papa Johns
Clayton, NC
12.2024 - 08.2025
- Led team in daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff on efficient workflow practices and customer service techniques.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Cocktail Server/ Supervisor
Harrahs Cherokee Casino
Cherokee, NC
11.2018 - 11.2020
- Bartender trained and Sponsor trained.
- Was promoted to Dual rate Beverage supervisor.
- Trained and mentored staff on cocktail preparation and customer service excellence.
- Resolved customer complaints promptly, fostering a positive atmosphere and repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Increased overall revenue with creative drink promotions and themed events.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Developed and implemented efficient workflows to enhance team productivity.
Delivery Driver
Roadie
Charlotte, NC
11.2020 - 12.2024
- Maintained accurate records of deliveries and pickups to enhance accountability.
- Resolved customer inquiries regarding delivery status, enhancing overall satisfaction levels.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Co-managed Home Repair
Construction
Knoxville, TN
11.2017 - 11.2018
- Assisted in site preparation and material handling for various construction projects.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Monitored inventory levels and assisted in ordering supplies as needed for projects.
- Supported skilled tradespeople by providing necessary tools and materials promptly.
Relationship Services
Elavon/US Bank
Knoxville, TN
03.2015 - 11.2017
- Collaborated with cross-functional teams to address complex issues, ensuring timely resolutions for customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-volume inbound customer inquiries through phone communication.
Education
Elementary School Education
Pitt Community College
Business Administration
Carteret Community College
Skills
- Upbeat and outgoing attitude
- Documentation and reporting
- Verbal and written communication
- Strong interpersonal skills
- Time management
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Reliability
- Customer satisfaction
Timeline
Personal Shopper
Walmart
09.2025 - Current
Team Lead
Papa Johns
12.2024 - 08.2025
Delivery Driver
Roadie
11.2020 - 12.2024
Cocktail Server/ Supervisor
Harrahs Cherokee Casino
11.2018 - 11.2020
Co-managed Home Repair
Construction
11.2017 - 11.2018
Relationship Services
Elavon/US Bank
03.2015 - 11.2017
Elementary School Education
Pitt Community College
Business Administration
Carteret Community College