Rebecca Stephenson
Revenue Cycle Specialist
Kilgore,TX
Summary
Dedicated professional in Revenue Cycle Management with over 20 years of experience. Expertise includes payment posting, insurance verification, and denial analysis, focusing on identifying payer trends and implementing effective solutions. Proven ability to collaborate with management and streamline processes to minimize accounts receivable.
Overview
4
4
years of professional experience
Work History
Ins. Collector for compounding pharmacy
Advanced Infusion Solutions
Ridgeland, MS
05.2025 - 08.2026
- Managed the entire collection process for various payer categories, including MCR Secondary, Med Adv, Mcd, and third-party payers.
- Reviewed daily correspondence, including records requests, appeal decision letters, and claim rejections, to ensure timely resolution of outstanding issues.
- Investigated disputed claims and made adjustments to resolve issues.
- Enhanced collections processes by analyzing rejection patterns and denials to streamline future claims submissions.
- Collaborated with management to identify factors contributing to account delinquency and develop actionable solutions to increase revenue.
Ins. Collector for Yavapai Regional
Common Spirit Health
10.2023 - 09.2024
- Managed the entire collection process for commercial and government payers, including BCBS, Aetna, UHC, Tricare, Triwest, and Champ VA.
- Posted adjustments, transferred misapplied payments, reviewed account denials, and processed correspondence from payers to ensure accurate collections.
- Researched payer payment history to identify trends in non-payments and underpaid claims, submitting findings to management for strategic decision-making.
Sr. Account Analyst for RCM collection firm
Aspirion
05.2022 - 09.2023
- Analyzed accounts for payer trends and provided insights to management for strategic decision-making.
- Reviewed commercial accounts for underpayments, overpayments, denials, and $0 dollar payments to identify discrepancies and facilitate resolution.
- Managed commercial accounts with balances under $500, ensuring accurate billing and timely payments.
Education
Associate of Applied Science - Business And Office Admin
Kilgore College
Kilgore, TX05-1997
Skills
- Payer portal navigation
- Payer research skills
- Payment reconciliation
- Adjustment processing
- Denial management
- Billing resolution
- Account analysis
- Billing practices
- Payer trend analysis
- Trend analysis proficiency
- Revenue cycle knowledge
- Revenue cycle strategies
- Continuous improvement
- Epic, Meditech, CPR proficiency
- Recovery techniques
- Issue investigation
- Team collaboration
- Analytical thinking
- Problem-solving skills
- Cross-training support
- Account management
Payer Issues Identified
- Identified over $400,000 in Tricare no auth denials that denied in error. Auth obtained under new assigned member id that had not been updated on the account which was triggering the denials
- Neighbors Health - Researched payer due to no communication historically received, payments posted to Unidentified due to no remit attached. After thorough payer review was able to research and find company set up as portal communication only but no one had access. Once I was able to recognize the problem we started receiving remits, payments and correspondence.
Timeline
Ins. Collector for compounding pharmacy
Advanced Infusion Solutions
05.2025 - 08.2026
Ins. Collector for Yavapai Regional
Common Spirit Health
10.2023 - 09.2024
Sr. Account Analyst for RCM collection firm
Aspirion
05.2022 - 09.2023
Associate of Applied Science - Business And Office Admin
Kilgore College