Hi, I’m
Rebecca Stininger
Greer,SC
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
years of professional experience
Work History
SPINX
Core Customer Service Representative
10.2022 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased sales flow through fast and accurate customer service.
- Manage multiple points of sale simultaneously while giving excellent customer service.
Waffle House
Salesperson
01.2002 - 08.2022
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy dining experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
Walmart
Modular Team Associate
01.2018 - 10.2021
Job overview
- Reset aisles to reflect new prices of merchandise.
- Placed new price tags in modular to reflect changes.
- Moved new merchandise to floor for sales.
- Utilized time management to ensure modular was changed on time for merchandise to move to sales floor.
- Provided customer service for people shopping in store.
- Labeled products, rotated stock and fronted merchandise for appealing display
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Completed inventory accounts to keep records current and promote accurate ordering
Alorica
Customer Service Representative
12.2015 - 07.2017
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Niceville Senior High SchoolNiceville
High School Diploma
06.2004
Skills
- Staff Training
- Credit Card Payment Processing
- Order Fulfillment
- Customer Relations
- Retail Sales Customer Service
- Active Listening
- Stocking and Replenishing
- Microsoft Word
- Conflict Mediation
- Schedule Mastery
- Computer Proficiency
- Customer Relationship Management
- Sales Expertise
- Conflict Resolution
- Money Handling Abilities
- Team Development
- Managing Multiple Tasks
- Problem-Solving Ability
- Quality Control
- POS Systems Expertise
- Technical Support
- Calm and Professional Under Pressure
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Core Customer Service Representative
SPINX
10.2022 - Current
Modular Team Associate
Walmart
01.2018 - 10.2021
Customer Service Representative
Alorica
12.2015 - 07.2017
Salesperson
Waffle House
01.2002 - 08.2022
Niceville Senior High School
High School Diploma
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