Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Stophel

Rebecca Stophel

Flomaton,AL

Summary

Dynamic and adaptable professional with a proven track record at Masland Carpets, skilled in machine operation and customer service. Excelled in troubleshooting and fostering teamwork, significantly enhancing operational efficiency and customer satisfaction. Demonstrates exceptional attention to detail and problem-solving abilities, contributing to a safe and productive work environment.

Overview

16
16
years of professional experience

Work History

Operator

Alto Products
01.2015 - 09.2021
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.

Creeler

Masland Carpets
07.2007 - 03.2013
  • Inspected creelers and components to make sure yarn moved freely and accurately.
  • Maximized machine performance, regularly monitoring creel status and making necessary adjustments as required.
  • Reduced downtime by quickly identifying and resolving creel-related issues during operation.
  • Maintained a clean and organized work area, prioritizing safety and minimizing potential hazards.
  • Prepared secondary creels for quick changeovers.
  • Labeled and packed yarn on carts to prepare for shipment.
  • Removed waste, damaged tubes and imperfect yarn from floor to keep focus on functional products.

Customer Service Representative

Z-Tel Communication
11.2005 - 03.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

High School Diploma -

Flomaton High School
Flomaton, AL
05.2004

Skills

  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Troubleshooting
  • Machine operation
  • Production work
  • Data entry
  • Customer service
  • Warehouse operations

Timeline

Operator

Alto Products
01.2015 - 09.2021

Creeler

Masland Carpets
07.2007 - 03.2013

Customer Service Representative

Z-Tel Communication
11.2005 - 03.2007

High School Diploma -

Flomaton High School

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Rebecca Stophel