REBECCA SUITER

Work History

Hampton Inn By Hilton

09.2024 - 03.2025

Responsible for daily cleans in occupied rooms, special requests, and turning over newly vacated rooms in order to prepare them for the next guest.
Became efficient in this fast-paced environment by delivering completed rooms within the given times each day.
Upheld brand standards in cleanliness and guest expectations.
Consistently created a sincere and welcoming experience when interacting with each guest.

DIRECTV

06.2021 - 09.2024

Held 2 different positions with the company. Was awarded a bid position for CRT(Assistant Coach). Duties include manager escalations, provided coworkers with assistance in navigation, research, and escalations assistance.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Special Metals

06.2018 - 05.2020

Qualified on 7 different plant production jobs within the first year of employment. These jobs range from; material tracking for the next step in production, to working internally operating heavy machinery, to packaging and shipping the correct products to customers. The main job position assigned involved operating up to 27 different furnaces.
Verifying each piece of material is correct and in order for the mill to begin production.
Maintaining records for tracking on the company database as well as handwritten records of the production shift worked.
Keeping the area clean and safe from workplace hazards, while maintaining multiple other duties of each job worked.
Shift work was done with minimal supervision and guideline books were provided to follow instructions for operations.
Worked 8-16 hour shifts, with the majority of time spent working with different computer systems and paperwork.

Aleris Rolled Products

05.2014 - 05.2018

Started in shipping and receiving as a material handler, operated forklift, raymond, and computerized handhelds to properly document orders
Continued to line operator, working with different computer systems, varying size of forklifts, and overhead cranes
Responsible for any 1 of 6 jobs on production line in a given day, including; operating different production machines, line quality control, and accurate data entry for product inventory and job control and tracking
Working with various chemicals and responsible for properly mixing paint
Proven ability to maintain safety and quality as well as production as an individual and a team.

Aloha Pet Resort

05.2008 - 05.2014

Worked in this position on and off through college and after graduation from 2008-2014
Duties included taking care of boarded pets; food, medication, walks, and keeping the building and property sanitary and in orderly shape
Customer satisfaction was key, keeping the customers pets happy and healthy
Answered phones and booked grooming and boarding appointments on the computer database, as well as physical files
Kept files sorted and current for each customer
Responsible for task assignment to other employees, and making sure the cleaning and care charts were completed.

InfoCision

12.2012 - 09.2013

Inbound and outbound calling to members and non-members of the NRA to procure donations and memberships
Computer generated scripts used for each phone call, able to read and comprehend scripts, as well as keeping client in conversation
Skills in communication, and technology were key to a successful call.