Rebecca Suniga
Gilroy,CA
Summary
Bilingual administrative and customer service expert pursuing long-term position to leverage extensive experience in office support, client relations, and team coordination for organizational growth and enhanced customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Lead Customer Service Representative
Smith’s Pest Management
08.2020 - 03.2025
- Mentored CSR staff in training and onboarding as an informal team lead.
- Handled escalated client inquiries about billing and services, resulting in high satisfaction ratings.
- Partnered with technicians, dispatch, and finance to resolve account issues swiftly.
- Created sales leads from inbound calls while advocating for additional services.
- Logged accurate data and prepared reports using ServSuite CRM system.
- Helped develop SOPs and training resources for internal use.
- Provided essential backup to dispatch and collections teams when needed.
Assistant Leasing Agent
EAH Housing
01.2019 - 08.2020
- Managed communications for 150+ residents, vendors, and service teams to streamline operations.
- Executed processing of rent payments, maintenance orders, and tenant transitions effectively.
- Conducted thorough unit inspections while coordinating relocation activities to ensure adherence to quality standards.
Cost Estimator / Client Services
Independent Cleaning Services
08.2018 - 12.2018
- Estimated costs for residential and commercial cleaning projects accurately.
- Managed over 100 customer accounts, ensuring strong recurring service relationships.
E-commerce Administrative Assistant
Shoe Palace Headquarters
12.2017 - 08.2018
- Delivered exceptional customer service by promptly addressing client inquiries and concerns.
- Managed scheduling of meetings to ensure efficient teamwork among members.
- Oversaw incoming communications, guaranteeing timely responses to all inquiries.
- Supported inventory tracking and supply organization for smooth operations.
- Maintained accurate records enhancing retrieval efficiency across departments.
- Contributed to team projects through thorough research and information compilation.
- Streamlined office procedures by collaborating with colleagues on operational enhancements.
- Ensured confidentiality of sensitive information through strict adherence to privacy policies.
Customer Service Representative
Signature Flight Support
2016 - 2017
- Executed concierge-level service for high-profile aviation clients, maintaining superior service standards.
- Coordinated dispatch and logistics for aircraft to facilitate efficient operational flow.
E-Commerce Customer Service Specialist
Shoe Palace
01.2015 - 01.2016
- Oversaw daily management of product listings and online content for 75 to 100 items.
- Resolved inventory challenges and handled returns for various product lines.
Education
General Educational Development - General Studies
Butte College
Oroville, CASkills
- Workflow operations management
Timeline
Lead Customer Service Representative
Smith’s Pest Management
08.2020 - 03.2025
Assistant Leasing Agent
EAH Housing
01.2019 - 08.2020
Cost Estimator / Client Services
Independent Cleaning Services
08.2018 - 12.2018
E-commerce Administrative Assistant
Shoe Palace Headquarters
12.2017 - 08.2018
E-Commerce Customer Service Specialist
Shoe Palace
01.2015 - 01.2016
Customer Service Representative
Signature Flight Support
2016 - 2017
General Educational Development - General Studies
Butte College
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