Emma Branson
Auburn
Summary
Motivated and enthusiastic recent psychology graduate from CSUS and Psi Chi member pursuing academic career in a Master's of Arts in Clinical Mental Health Counseling. Gained skills of active listening skills, time management and emotional intelligence through customer facing roles, mentorship, and volunteering in a research lab that will carry into a role as an LPCC.
Overview
5
5
years of professional experience
Work History
Office Administrator
Neighborly Pest Management
10.2021 - Current
- Answer phone calls from customers and answer their questions, take payments, schedule appointments, or transfer their call to appropriate person in company
- Answer emails from customers and property managers
- Schedule and coordinate appointments that accommodate both technician’s and customer’s scheduling needs
- Complete bank deposits and apply check payments to customer’s accounts
- Call or email customers concerning balances on their account
- File and review state chemical reports
Barista/Courtesy Clerk
Nuggetmarket
02.2024 - 02.2025
- Operated espresso machines, commercial coffee brewers, commercial juicers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
- Assisted customers with large purchases by carrying items to vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Hostess
Cheesecake Factory Inc
04.2021 - 10.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Determined customer’s seating needs and provided quotes for wait times
- Coordinated fair and logical assignments of parties to server’s sections
- Answered phone calls from customers and answered questions or transferred to appropriate person
- Maintained clean restrooms, rolled silverware, placed dining ware, and bussed tables to ensure a pleasant dining experience
Education
Bachelor of Science (B.S.) - Psychology
California State University-Sacramento
Sacramento, CA, US05.2025
Associate in Arts (A.A.) - Psychology
Sierra Community College
Rocklin05.2023
Skills
- Team collaboration
- Works Well Under Pressure
- Active listening
- Outdoor education
- Mentoring
- Adaptability
- Emotional intelligence
- Detail Oriented
- Research Volunteer
- Managing office supply inventory
- Scheduling
- Self motivated
Internship
GLGO, Mentor, Sacramento, CA, 2024-08, Present, Created an environment that enabled open communication between mentor and mentee relationships through active listening techniques., Served as positive role model to at risk-youth requiring guidance., Attended and participated on field trips backpacking, rock climbing, snowshoeing, and obstacle course park with mentees., Taught social and emotional learning material to mentees., Fostered safe connections and relationships with mentees.
AWARDS
Psi Chi International Honor Society of Psychology Member - December 2023 - Present, Dean's Honor List Fall 2023 - Spring 2025, President's Honor Roll Spring 2022 - Fall 2022
RESEARCH
- Hock, A. H. B., Strever, K., Powell, E., Iacopi, T., Nguyen, Q., & Knifsend, C. (October, 2025). Extracurricular activities and academic outcomes: Exploration of type and motivation. Poster presented originally at the annual meeting of the Western Psychological Association, Las Vegas, NV, and at the annual Sacramento State Psychology Research Conference, Sacramento, CA. I assisted with presenting the poster at the Sacramento State Psychology Research Conference.
- Volunteer at WPPA - Western Positive Psychology Association 9th annual conference. April 5, 2025
- Assisted presenters with signing in to conference and setting up posters.
- Passed out programs and assisted attendees on where to go.
- Attended a portion of the program.
Timeline
Barista/Courtesy Clerk
Nuggetmarket
02.2024 - 02.2025
Office Administrator
Neighborly Pest Management
10.2021 - Current
Hostess
Cheesecake Factory Inc
04.2021 - 10.2021
Associate in Arts (A.A.) - Psychology
Sierra Community College
Bachelor of Science (B.S.) - Psychology
California State University-Sacramento