Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Taub

Las Vegas,NV

Summary

Proven to enhance community safety and efficiency, my tenure at City of Las Vegas showcased my expertise in patrol operations and incident reporting, alongside exceptional stress tolerance. Trained in first aid and emergency response, I excel in high-pressure situations, significantly reducing illegal parking incidents and fostering positive public interactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Parking Enforcement Officer

City of Las Vegas
11.2021 - Current
  • Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
  • Wrote and issues citations or warnings to owners of vehicles.
  • Responded to calls in both routine and emergency situations.
  • Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
  • Collaborated with local law enforcement agencies to address recurrent or problematic parking issues.
  • Assisted motorists with locating legal parking spaces, promoting positive community relations.
  • Maintained accurate and detailed logs of all events during each shift.
  • Streamlined citation processing by accurately entering data into the electronic ticketing system.
  • Supported special events by managing temporary no-parking zones and directing traffic as needed.
  • Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
  • Educated the public on local parking ordinances and regulations, fostering community awareness and compliance.
  • Participated in ongoing training to stay current on changes in laws, policies, and best practices related to parking enforcement.
  • Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
  • Responded quickly to emergencies involving vehicles parked illegally near fire hydrants or other restricted locations.
  • Contributed to the overall public perception of parking enforcement as a fair, necessary, and non-adversarial component of community safety.
  • Developed relationships with local businesses owners to address common challenges related to customer/client access due to limited street-side or metered-parking options.
  • Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
  • Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
  • Conducted thorough vehicle inspections to identify abandoned or stolen vehicles, aiding in their recovery.

Armed Security Officer

Station Casinos
02.2013 - 11.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Maximized site coverage through strategic placement of personnel and surveillance equipment.
  • Ensured compliance with federal, state, and local regulations governing the use of firearms in a private security capacity by conducting periodic audits.
  • Maintained accurate documentation of all incidents and activities for legal compliance purposes as well as data-driven decision making processes improvement.
  • Wrote reports detailing visitors, incidents, and resolutions.
  • Trained security workers on site-specified procedures.
  • Recorded daily security occurrences in site assignment log.
  • Managed security staff rotation for position coverage on breaks.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Improved communication between security teams by implementing a standardized radio protocol for incident reporting.

Front Desk Agent

Station Casinos
10.2011 - 02.2013
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
  • Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.

Server Manager

Morrisey's Irish Pub
07.2009 - 10.2011
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Enforced compliance with uniform and personal presentation standards.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.

Restaurant Hostess

Kavanaugh's Irish Pub
11.2006 - 07.2009
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Education

No Degree - Education

College of Southern Nevada
Las Vegas, NV

High School Diploma -

Cheyenne High School
North Las Vegas, NV
06.2009

Skills

  • Incident Reports
  • Dispatch software
  • Daily reports
  • Stress Tolerance
  • Safety awareness proficiency
  • Patrol Expertise
  • Ticketing
  • Foot Patrolling
  • State code ordinance knowledge
  • First Aid Training
  • Emergency medical response
  • New Hire Training

Timeline

Parking Enforcement Officer

City of Las Vegas
11.2021 - Current

Armed Security Officer

Station Casinos
02.2013 - 11.2021

Front Desk Agent

Station Casinos
10.2011 - 02.2013

Server Manager

Morrisey's Irish Pub
07.2009 - 10.2011

Restaurant Hostess

Kavanaugh's Irish Pub
11.2006 - 07.2009

No Degree - Education

College of Southern Nevada

High School Diploma -

Cheyenne High School

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Rebecca Taub