Susana Ortega
Albuquerque
Summary
Parking enforcement officer with extensive experience in enforcing regulations and issuing citations. Proven ability to provide excellent customer service and communicate effectively with the public. Skilled in traffic control and ensuring safety during events, with a strong understanding of local parking laws. Highly motivated and adaptable, with a strong work ethic and ability to master new skills quickly.
Overview
9
9
years of professional experience
Work History
Parking Enforcement Officer
CNM
08.2024 - Current
- Performed routine monitoring of parking areas to support campus safety, compliance, and fire prevention standards
- Conducted visual safety checks on vehicles and surroundings, reporting hazards and unsafe conditions
- Assisted with maintaining a safe and organized environment by enforcing campus policies and promoting good housekeeping practices
- Provided escort services and directional support to visitors and vendors, ensuring adherence to campus procedures
- Delivered front-line assistance by answering questions and providing guidance on campus safety policies and procedures
- Documented incidents, concerns, and daily activities, supporting record keeping and compliance efforts
- Demonstrated strong attention to detail when observing safety risks and monitoring multiple areas
- Supported team operations by communicating effectively with supervisors and staff regarding safety concerns
- Utilized critical thinking to respond to unexpected situations and resolve parking and safety-related issues
- Managed multiple responsibilities across campus environments, showing strong time management and adaptability
- Maintained a professional and approachable presence while promoting a safe and secure campus environment
Work Study
CNM
Albuquerque
01.2024 - 08.2024
- Provided administrative support for parking and fleet operations, assisting with daily office tasks and coordination
- Maintained and updated records, including parking permits, vehicle information, and departmental documentation
- Entered and organized data into internal systems, ensuring accuracy and up-to-date information
- Communicated with students, staff, and visitors to answer questions and provide information on parking services
- Handled filing, document management, and recordkeeping to support departmental operations and compliance
- Demonstrated strong attention to detail when reviewing documents and maintaining accurate records
- Provided front desk support, acting as a first point of contact for office inquiries
- Collaborated with team members to ensure efficient workflow and support daily operations
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Spark Driver
Walmart
Albuquerque
05.2022 - 08.2024
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.
- Maintained clean driving record and obeyed traffic laws and regulations.
- Completed daily routes in accordance with customer delivery expectations.
- Drove vehicles across various types of terrain and roadways.
Delivery Driver
DoorDash
Albuquerque
05.2021 - 08.2024
- Checked delivery addresses and verified correct package delivery.
- Utilized relevant map programs and GPS systems to navigate routes.
- Adhered to delivery schedules and deadlines.
- Obtained customer signatures confirming receipt of high-value products.
- Complied with DOT regulations in all aspects of delivery.
Mail Carrier
USPS
Santa Fe
07.2023 - 12.2023
- Delivered high volume of mail daily in a timely and efficient manner.
- Adapted quickly to new routes and delivery changes, increasing efficiency of mail distribution.
- Developed excellent customer service skills by ensuring timely delivery of packages and mail to customers.
- Ensured proper handling of items requiring special care such as hazardous materials or fragile items.
- Inspected outgoing mail for accuracy, completeness, and compliance with postal regulations before leaving post office.
- Communicated effectively with supervisors regarding any issues encountered during route operations.
- Sorted mail and packages according to delivery sequence.
- Provided friendly customer service by answering questions regarding postal services and providing assistance with package pickups.
- Handled incoming customer complaints in a professional and courteous manner.
- Maintained a clean and organized vehicle, ensuring all safety regulations were followed during transport of packages and mail.
- Completed loading and unloading of mail trucks with hundreds of parcels safely and securely.
- Successfully sorted incoming mail according to established procedures for further processing.
- Customer Rapport, Money Transfer Systems, DOT Regulations
Warehouse Associate
Amazon
Albuquerque
03.2022 - 07.2023
- Reported malfunctioning and damaged packages to supervisors for repair.
- Loaded and unloaded shipments from delivery trucks after completing order documentation.
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Used scanners to document pertinent carton level information.
- Sorted and organized merchandise in preparation for shipment.
Medical Cannabis Associate
Ultra Health
Albuquerque
02.2020 - 03.2022
- Adhered to delivery schedules and deadlines.
- Completed paperwork and maintained records, complying with federal laws and regulations.
- Confirmed all packages were properly labeled.
- Explained how Cannabis works and what may work better for the individual.
Customer Service Representative
Fidelity Investments
Albuquerque
01.2017 - 09.2018
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Developed strong customer relationships and loyalty through effective communication.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Education
Associate in Science - Liberal Arts
CNM
Albuqerque, NM12-2024
High School Diploma -
La Academia De Esperanza
Albuqerque, NM05-2010
Skills
- Vehicle Inspection
- Safety Standards
- Quality Control
- Material Handling
- Occupational Health and Safety
- Time Management
- Critical Thinking
- Adaptability
- Ability To Multitask
- Incident reporting
- Safety compliance
- Policy enforcement
- Customer service
- Campus safety management
- Communication skills
- Time management
- Professionalism
- Conflict resolution
- Meter inspections
- Meter maintenance
- Patrol expertise
- Parking regulations
- Foot patrolling
- Vehicle identification
- Ticketing
- Enforcement processes
- Crime prevention
- Vehicle patrolling
- Parking assistance
- Violations handling
- Stress management
- Teamwork
- Self motivation
- Customer interaction
- Decision-making
- Traffic control
- Radio communication
- Dispatch communication
- Report writing
- Continuous improvement
- Strong ethics
- Observation Skills
Languages
Spanish, Proficient (C2)
Timeline
Parking Enforcement Officer
CNM
08.2024 - Current
Work Study
CNM
01.2024 - 08.2024
Mail Carrier
USPS
07.2023 - 12.2023
Spark Driver
Walmart
05.2022 - 08.2024
Warehouse Associate
Amazon
03.2022 - 07.2023
Delivery Driver
DoorDash
05.2021 - 08.2024
Medical Cannabis Associate
Ultra Health
02.2020 - 03.2022
Customer Service Representative
Fidelity Investments
01.2017 - 09.2018
Associate in Science - Liberal Arts
CNM
High School Diploma -
La Academia De Esperanza