Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rebecca Taylor

Alpine,CA

Summary

Dynamic and results-driven Corporate Strategy and Human Resources Executive with 22 years of progressive experience leading cross-functional teams to drive business growth and innovation. Proven track record of developing and executing strategic initiatives that enhance operational efficiency, team productivity, company revenue, and competitive positioning. Expertise in strategic planning, process improvement, market analysis, business development, human resources, and compliance. Known for implementing effective strategies, optimizing revenue generating processes, cultivating key client relationships, and exceeding sales and operational targets. Strong leader with excellent C-suite communication and collaboration skills and a passion for developing top talent.

Overview

24
24
years of professional experience

Work History

Founder and Managing Director

RCS Global Services
01.2017 - Current
  • HR consulting firm, supporting medium to global size companies. Services include Organizational Strategy, Organizational Development, Program/Project Management, Talent Development / Performance Management, Compliance, and Executive Consulting.
  • Collaborate with executive leadership to understand business goals and challenges, & proactively offer HR solutions that align with the overall organizational strategy.
  • Serve as a bridge between the HR department and the business, ensuring effective communication and understanding of HR initiatives.
  • Work with business leaders to identify workforce needs, plan for talent acquisition, and develop recruitment strategies to attract and retain top talent.
  • Support managers in the selection, onboarding, and orientation of new employees.
  • Handle employee relations matters, addressing conflicts, grievances, and providing guidance on HR policies and procedures.
  • Partner with managers to set performance expectations, conduct performance reviews, and create development plans for employees.
  • Identify areas for organizational improvement and development, recommending strategies to enhance team dynamics, efficiency, and productivity.
  • Lead strategic change management initiatives and lead the implementation of HR programs that support organizational growth.
  • Support succession planning efforts to ensure a pipeline of skilled future leaders.
  • Key Accomplishments: Achieved positive net earnings within 2 years of company launch, 100% client retention rate since company founding, Onboarded largest client to date, Mariott Worldwide for multi-year engagement

Executive Vice President, Revenue Operations

EverChain LLC
02.2024 - 04.2025
  • Head of operations leading a diverse team of Business Development/Sales, Client Success, Corporate Strategy/Revenue, Operations, and Compliance professionals.
  • Revenue strategy and planning responsibilities including continuously evaluating processes to identify opportunities for revenue growth, including through new markets, pricing models, upsell/cross-sell strategies and managing RFP processes.
  • Complete customer lifecycle management with strong cross functional collaboration, ensuring alignment between departments to ensure a seamless customer journey from lead generation to post-sales support.
  • Data analytics and reporting team responsible for defining and tracking revenue success KPIs
  • Head of product development team overseeing the entire product lifecycle, from concept to market launch, ensuring the development of high-quality, innovative AI (Artificial Intelligence) and software products that align with the company’s strategic goals.
  • Leader of the company’s 3rd party vendor management program, overseeing team of compliance/audit professionals and performance management staff
  • Key Accomplishments: Onboarded 13 new clients within first year in role, Expanded product/service offerings with 3 new revenue generating products, Led the company’s entry into the Real Estate and Mortgage markets, Overhauled the company's Vendor Management Program, achieving a 40% YoY cost reduction, 20% growth in audits completed, and at a stable employee headcount.

Head of Operations and Chief of Staff, Vice President

Equabli, Inc.
10.2021 - 01.2024
  • Head of global operations (4 countries) leading a multidisciplinary team of Business Development/Sales, Client Success, Corporate Strategy/Revenue, Vendor Management, Human Resources, Project Management, Legal, and Compliance & Risk professionals.
  • Responsible for orchestrating end-to-end operational strategies, streamlining processes, digital optimization, and workflow efficiency to achieve revenue goals and market share expansion.
  • Collaborate with executive leadership in Chief of Staff role to align operational strategies with overall business objectives, presenting actionable insights and recommendations to drive informed decision-making.
  • Set company strategy with Board of Directors and Executive Leadership Team and drive execution of strategic operations and sales department initiatives.
  • Partner with Product and Engineering teams to advance product roadmap using Agile and Lean methodologies and formulate Go-to-market strategies
  • Identify and develop new offerings to drive industry leadership, new business opportunities, and revenue generation
  • Manage overall performance and profitability of company’s operations teams and products
  • Spearheaded fundraising initiatives and managed relationships with venture capital investors enabling key operational and product development milestones.
  • Represent company externally at public facing events, including speaking at industry conferences and being the face of the company for marketing ads/campaigns
  • Manage team of Project Managers that oversee companywide strategic initiatives and projects using Lean and Six Sigma tools and methods
  • Conduct market research, competitor analysis, and evaluate customer feedback to identify trends, opportunities, and growth strategies. Establish and execute go-to-market strategies.
  • Establish and monitor KPIs, driving continuous improvement initiatives.
  • Responsible for the development and execution of the company’s Business Continuity & Disaster Recovery (BC/DR), Enterprise Risk Management (ERM), Policy & Governance, Third Party Risk Management (TPRM), and Technology Enablement capabilities
  • Key Accomplishments: Established Sales CRM, streamlined the lead generation process, and scaled new client growth 2X within 12 months, Led B2B strategic technology partnerships and integrations, Managed 1st ever company-wide risk assessment and SOC 2 Certification, Oversaw the implementation and launch of a new HRIS platform, Built company’s Project Management Office (PMO) and pioneered the implementation of new project management framework, accelerating project completion rates and enhancing stakeholder satisfaction, Manage all external client relationships as well as relationships with regulatory bodies in the consumer finance space, Established company’s third-party risk management program, Championed change management efforts during a company-wide software migration, ensuring smooth transition and minimal disruption to daily operations., Spearheaded the launch of a new product line EQ Docs, driving an increase in product portfolio revenue and solidifying the company's position as an innovative market player

Director, Business Development/Customer Success, Strategy, & Project Management Office (PMO)

Midland Credit Management, Inc. (an Encore Capital Group Company)
09.2019 - 10.2021
  • Develop and execute the strategic vision of the company’s Business Development/Customer Success department whose primary responsibility is to develop and manage relationships with leading financial institutions in North America (i.e., Citibank, Capital One, Bank of America, Dell, etc.)
  • Responsible for annual revenue improvements, generating in excess of $1.2B per year
  • Establish key performance indicators (KPIs).
  • Oversight over teams of relationship managers/sales reps, analysts, project managers, and operations teams
  • Direct complex multi-million-dollar portfolio and company acquisition deals (including deal diligence, valuation, proposal creation, contract negotiation, investment strategy, operational design and performance, onboarding, and ongoing vendor/relationship management)
  • Advise Board of Directors and Executive team on new business strategy development & lead operational implementation efforts by collaborating with marketing, data science, IT, & operations teams
  • Manage business analyst team and produce analytical reporting and department financials while staying abreast of industry trends, market conditions, and competitive intelligence and present findings to Executive Team and Board of Directors
  • Monitor and analyze key performance and sales cycle metrics and maximize customer lifetime value
  • Develop strategic deliverables and revenue targets by client and track results through client dashboards and Quarterly Business Reviews
  • Manage relationships with clients’ key stakeholders and Sr. Executives (C-Suite) and design strategic roadmap for each client relationship
  • Champion the voice of the customer internally, advocating for customer needs, feedback, and enhancement requests to improve our products and services
  • Partner with marketing team to develop outreach campaigns and overall marketing strategy
  • Lead team of Project Managers that manage client, vendor, and regulatory audits of company’s business practices (Third Party Risk Management (TPRM))
  • Develop and implement Compliance and Risk framework, manage First Line of Defense controls and reporting and SOX documentation
  • Lead Business Continuity & Disaster Recovery (BC/DR), Enterprise Risk Management (ERM), and Policy & Governance processes for department and at the enterprise level
  • Advise on Industry Regulation(s) & interact with Regulatory Authorities
  • Lead global cross-functional teams on strategic operational initiatives using Lean and Six Sigma tools and methodologies
  • Represent the company publicly at external facing events (i.e., conferences, speakerships)
  • System migration and implementation lead with Value Stream Mapping (VSM) responsibilities
  • Process improvement and change management responsibilities to drive efficiencies and revenue.
  • Key Accomplishments: Largest single client onboarding in company history (Bread Financial), achieving over $1B in revenue, Successfully launched entry into automotive industry segment, 3Q2021 Lead for CFPB Regulatory Examination Preparedness, 1Q2021 Business Owner for 2021 Strategic Initiative, 4Q2020 97% Employee Engagement on Company Culture Survey, 4Q2019 Nominated to the Executive Policy Review Team, 3Q2019 Created first risk register and risk metrics for BD Department, 3Q2019 MCM Senior Leader Development Program (SLDP) – 1st Cohort

Sr. Manager, Business Development/Customer Success, Strategy, and Project Management Office (PMO)

Midland Credit Management, Inc. (an Encore Capital Group Company)
07.2018 - 08.2019
  • Key Accomplishments: 1Q2019 Encore “Spike the Ball” Award – Career Conversations Global Development Program, 4Q2018 Established Encore’s “Career Conversations” Global Career Development Program, 3Q2018 Encore Honors - Impact Award - New Collections Strategy Project, 3Q2018 Encore Honors - Impact Award - Cross Functional Process Efficiencies

Sr. Manager, Business Development/Customer Success

Midland Credit Management, Inc. (an Encore Capital Group Company)
09.2017 - 06.2018
  • Key Accomplishments: 2Q2018 Encore Honors - Impact Award - Restoring Account Value Project, 1Q2018 Employee of the Quarter Award, 1Q2018 Encore Honors - Impact Award - Leading Innovative Operations Project

Business Development Manager (Business Process Improvement)

Midland Credit Management, Inc. (an Encore Capital Group Company)
06.2015 - 08.2017
  • Key Accomplishments: 2017 Encore “Spike the Ball” Award, 2016 Encore “Spike the Ball” Award, 2016 Presidents Club Award Winner, 2016 Encore Honors - Impact Award, 2016 Encore Honors - Excellence Award, 2016 San Diego Regional Chamber of Commerce Young Leaders Program

Global Mobility Manager – Talent Programs

Midland Credit Management, Inc. (an Encore Capital Group Company)
02.2014 - 05.2015
  • Global Mobility Strategic Planning: linking talent development with strategic acquisitions and global business operations
  • Led Global Operations Function in 7 countries worldwide
  • International project management leading tax, payroll, accounting, operations, and HR teams
  • Manage all vendor relationships globally
  • Key Accomplishments: 2015 EMMAs Highly Commended - Rising Star, 2014 Company BRAVO Award Winner: Walk the Talk, GMS-T Certification, Creation of Global Talent Development Rotational Programs, Led strategy in the creation of MCM’s international Buy versus Build Talent Strategy, Creation of Global Mentoring Program

Store Director/General Manager

Target
05.2012 - 02.2014
  • General Manager at complex +$38 million big box organization with oversight of 200+ team members
  • Led 20 managers/executives, executive interns, human resources, logistics, grocery, and general merchandise areas
  • Lead a sales culture and drive sales performance with continuous improvements to positively impact store profitability and company EBIT
  • District and regional responsibilities for guest experience, logistics/supply chain, and sales covering 50+ store locations
  • Oversee facility construction and renovation projects
  • Achievements: Southern California Market Guest Experience & Apparel/Accessories Manager, Public Relations Media Role, Regional Recognition for Store Operational Results

Executive Team Leader - Human Resources

Target
02.2009 - 05.2012
  • HR manager at large volume +$575 million retail store
  • Recruited, selected, and trained more than 300 employees
  • Focus on creating a culture of development with an engaged and diverse team
  • Policy development, performance management, and benefits administration
  • Key Accomplishments: Executive Internship Mentor, Store Community and Wellbeing Captain, District HR Trainer, Staffing and Culture Captain, Leadership (LEAD) Academy Graduate, High Potential Group Class Graduate at District & Region Levels, Regional Culture Project, and Nominated Be Your Best Self Award Winner

Executive Intern

Target
06.2008 - 01.2009

Paralegal’s Assistant/Receptionist

Lorber, Greenfield, & Polito LLP
06.2001 - 08.2007
  • Conduct legal research and on-site inspections
  • Document drafting and trial support
  • Create, organize, and maintain legal files
  • Answer phones and field client questions

Administrative Assistant

Health Care Management Solutions, Inc.
06.2004 - 08.2007
  • Develop and maintain record keeping systems
  • Data entry and analytics responsibilities

Education

Bachelor of Arts - Economics

University of California Berkeley
Berkeley, CA
06.2009

Bachelor of Arts - Political Science

University of California Berkeley
Berkeley
06-2009

Skills

  • Excellent organizational, administrative and computer software skills including:
  • Customer Relationship Management (CRM) (ie, Salesforce, Click Up, HubSpot, Jira)
  • HRIS platforms (ie, Workday, MAX, JAS)
  • LinkedIn Sales Navigator
  • Microsoft Office (ie, Word, Excel, Power Point) and Adobe PDF
  • Project Management (ie, Visio)
  • Compliance Management (ie, Archer, Coupa, Audit Board, Whistic)
  • Communication Tools (ie, Slack, Zoom, Zoho, Teams, Google Workspace)

Affiliations

  • Committee Member – Receivables Management Association International – 2019 to Present
  • Steering Committee Member – Women in Consumer Finance – 2022 to 2024
  • Board Member – Viejas Grande Estates – 2018 to 2023

Timeline

Executive Vice President, Revenue Operations

EverChain LLC
02.2024 - 04.2025

Head of Operations and Chief of Staff, Vice President

Equabli, Inc.
10.2021 - 01.2024

Director, Business Development/Customer Success, Strategy, & Project Management Office (PMO)

Midland Credit Management, Inc. (an Encore Capital Group Company)
09.2019 - 10.2021

Sr. Manager, Business Development/Customer Success, Strategy, and Project Management Office (PMO)

Midland Credit Management, Inc. (an Encore Capital Group Company)
07.2018 - 08.2019

Sr. Manager, Business Development/Customer Success

Midland Credit Management, Inc. (an Encore Capital Group Company)
09.2017 - 06.2018

Founder and Managing Director

RCS Global Services
01.2017 - Current

Business Development Manager (Business Process Improvement)

Midland Credit Management, Inc. (an Encore Capital Group Company)
06.2015 - 08.2017

Global Mobility Manager – Talent Programs

Midland Credit Management, Inc. (an Encore Capital Group Company)
02.2014 - 05.2015

Store Director/General Manager

Target
05.2012 - 02.2014

Executive Team Leader - Human Resources

Target
02.2009 - 05.2012

Executive Intern

Target
06.2008 - 01.2009

Administrative Assistant

Health Care Management Solutions, Inc.
06.2004 - 08.2007

Paralegal’s Assistant/Receptionist

Lorber, Greenfield, & Polito LLP
06.2001 - 08.2007

Bachelor of Arts - Economics

University of California Berkeley

Bachelor of Arts - Political Science

University of California Berkeley

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Rebecca Taylor