Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rebecca Therminor

Orlando,FL

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Overview

4
4
years of professional experience
7
7
Certification

Work History

Delivery Driver

Amazon
08.2020 - Current
  • Displayed very good communication and customer service skills.
  • Prevented damage to packages and products by correctly securing loads.
  • Monitored traffic conditions to proactively suggest reroutes to avoid delays.
  • Maintained clean, orderly work environment free of hazards.
  • Delivered packages to customer doorsteps and business offices.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Call Center Representative

Arrow workforce solution
06.2020 - 02.2022
  • Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Updated account information to maintain customer records
  • Responded to customer requests for products, services and company information
  • Open and maintain customer accounts by recording account information
  • Apply and determine eligibility for health and dental insurance
  • Help customers cancel coverage when needed
  • Manage large amounts of incoming calls
  • Go extra mile to engage customers
  • Managed over 50 customer calls per day
  • Personal info
  • Phone: (407) 952-8599

Food and Beverage Attendant

SeaWorld Parks & Entertainment
07.2019 - 06.2020
  • Greet customers warmly and ascertain problem or reason for calling
  • Utilize computer technology to handle high call volumes
  • Close out or open call records
  • Read from scripts
  • Handle changes in policies or renewals, Created food displays according to established standards, replacing dated products with fresh
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage
  • Assembled and served meals according to specific guest requirements
  • Provided exceptional service that reflected restaurant standards and core values
  • Maintained dining and food service areas in clean, safe and sanitary manner
  • Arrange for disposal of surplus materials
  • Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.

Unarmed Security Offi

South
09.2019 - 03.2020
  • Florida security Group
  • Miami, florida, Identified security issues, drafted incident reports and contacted law enforcement when needed
  • Detected suspicious behavior and prevented illegal activity
  • Responded to and thoroughly investigated all reported incidents to protect company assets
  • Patrolled apartment facility every 30 minutes to look for suspicious activities.

Event guard

11.2018 - 06.2019
  • Universal Orlando's Grad Bash
  • Orlando, fl, Warned persons of rule infractions or violations and evicted violators from premises
  • Provided friendly and professional assistance to employees, visitors and customers.

Education

High School Diploma - General studies

Maynard Evans High School
05.2019

Technical College Diploma - Administrative Office Specialist

Orange Technical College
05.2019

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft powerpoint
  • Report Writing
  • Verbal and Written Communication
  • Inbound Phone Call Management
  • Problem-Solving Skills
  • Customer Support
  • Answering Questions
  • Resolving Issues
  • Microsoft Office
  • Call Documentation Skills
  • Appointment Scheduling
  • Customer Account Updates
  • Call Control Skills
  • Administrative and Office Support
  • Outgoing Phone Calls
  • Documentation

Certification

  • Microsoft Word certify
  • Financial Literacy (BB&T Financial Foundation)
  • Microsoft office specialist
  • Front desk specialist
  • Administrative office specialist
  • Information Technology Assistant

Languages

Haitian Creole
Native or Bilingual
English
Full Professional

Timeline

Delivery Driver

Amazon
08.2020 - Current

Call Center Representative

Arrow workforce solution
06.2020 - 02.2022

Unarmed Security Offi

South
09.2019 - 03.2020

Food and Beverage Attendant

SeaWorld Parks & Entertainment
07.2019 - 06.2020

Event guard

11.2018 - 06.2019

High School Diploma - General studies

Maynard Evans High School

Technical College Diploma - Administrative Office Specialist

Orange Technical College

Similar Profiles

CREATE PROFILE
Rebecca Therminor