Rebecca Thomas
Rio Linda,CA
Summary
Accomplished Store Manager with a proven track record at Rio Linda True Value, enhancing store operations and customer satisfaction. Expert in customer service management and operations management, demonstrated through effective problem-solving and multitasking. Skilled in training and mentoring, significantly improving team efficiency and performance. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
Rio Linda True Value
06.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shift Supervisor
Rite Aid
06.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Associate of Arts - Medical Office
MTI College
Sacramento, CA06.2014
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Cash Management
- Shift Scheduling
- Operations Management
Timeline
Shift Supervisor
Rite Aid
06.2022 - 06.2023
Store Manager
Rio Linda True Value
06.2014 - Current
Associate of Arts - Medical Office
MTI College
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