Rebecca Fairchild

• Led team in daily operations, ensuring adherence to safety protocols and operational standards.
• Trained new staff on product knowledge and customer service techniques, enhancing team performance.
• Collaborated with management to develop strategies for increasing sales and customer satisfaction scores.
• Resolved customer inquiries and complaints effectively, promoting positive shopping experiences.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Built and maintained strong client relationships, leading to repeat business and referrals.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Operated coffee and beverage equipment to ensure quality and consistency.
• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of workstations to promote safety and efficiency.
• Collaborated with team members to optimize workflow during peak hours.
• Assisted in training new crew members on operational procedures and customer interaction standards.
• Managed inventory levels, restocking supplies as needed to meet demand.
• Monitored product quality, adhering to health and safety regulations consistently.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Trained new team members on procedures, customer service, and sales techniques.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Became familiar with products to answer questions and make suggestions.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.
• Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
• Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
• Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
• Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
• Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
• Enhanced team efficiency by consistently preparing workstations before peak hours.
• Improved team morale, leading to increased productivity and reduced turnover.
• Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
• Fostered positive team environment by assisting coworkers during rush periods.
• Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
• Enhanced customer experiences by quickly addressing and resolving complaints.
• Increased customer satisfaction with prompt and accurate order taking.
• Accurately operated cash register to process customer payments.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Brewed coffee and tea and changed out drink station syrups.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

• Provided exceptional dining service to patients, ensuring compliance with dietary restrictions and preferences.
• Collaborated with kitchen staff to deliver accurate meal orders in a timely manner.
• Assisted in training new dietary servers on operational procedures and service standards.
• Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
• Responded promptly to patient inquiries regarding menu options and nutritional information.
• Improved patient satisfaction by providing timely and efficient meal service to residents.
• Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
• Enhanced dietary server team''s productivity by maintaining a clean and organized work environment.
• Maintained high cleanliness standards in dining areas, promoting a safe and welcoming environment for residents.
• Ensured proper food storage procedures were followed, minimizing waste and upholding food safety regulations.
• Monitored food quality and freshness throughout day.

These responsibilities were the same as the Vernon location