Rebecca Thompson
Plumas Lake,CA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
17
17
years of professional experience
Work History
Case Management Assistant
Adventist Heath And Rideout
08.2022 - Current
- Increased access to resources for clients by actively researching available community programs and services.
- Ensured timely communication between healthcare providers, fostering a collaborative care environment for patients.
- Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
- Assessed community needs and identified resources for social and community service programs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Established and maintained relationships with key stakeholders.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collaborated with community members to develop and implement service initiatives.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Also did scheduling for social workers, RN case mangers, and Case Management Assistants.
- Daily schedules that were sent to the team.
- Safety huddle and MDRs for Medicare patients and hospitalists.
- Set up meetings for interviewing potential employees. As well as meetings for the team.
Ward Secretary
Rideout Memorial Hospital
05.2016 - 08.2022
- Answer and transfer calls on a multi-line system
- Greet visitors with a professional demeanor and provide directions and information within my scope, as well as facilitate communication with nursing staff
- Answer patient call system, communicate patient needs to nursing staff, and see to any patient needs within my scope of practice
- Transcribe physician’s orders and communicate orders to nursing staff and ancillary staff as needed
- Maintain and update report/assignment worksheet.
Certified Nursing Assistant
Rideout Memorial Hospital
01.2015 - 05.2017
- Provided patient care and assistance with ADLs both independently and under the direction of nursing staff
- Checked patient vital signs every four hours or as needed
- Recorded all vitals and care in a timely manner
- Able to recognize and report abnormal behaviors and vital signs, relay them to the appropriate nurse, and provide appropriate follow-up care
- Provided patients with care, respect, and privacy under HIPAA guidelines.
Shift Manager
Primetime Pizza
05.2014 - 01.2015
- Switched between nights shifts and day shifts
- Day shifts I would open up the store get prep ready, make dough, get cash register ready
- Nights I would close doing the books, also tearing down our salad bar and prep room, making sure staff did their duties I assigned to them before they left
- Also help set up places to promote our business.
- Would also be in charge of 5 other employees who would be working with me throughout the shifts.
Certified Nursing Assistant
Auburn Ravine Terrace
02.2013 - 08.2014
- Provided patient care and assistance with ADLs both independently and under the direction of nursing staff
- Checked patient vital signs every four hours or as needed
- Recorded all vitals and care in a timely manner
- Able to recognize and report abnormal behaviors and vital signs, relay them to the appropriate nurse, and provide appropriate follow-up care
- Provided patients with care, respect, and privacy under HIPAA guidelines.
Certified Nursing Assistant
Rock Creek Care Center
10.2010 - 05.2013
- Provided patient care and assistance with ADLs both independently and under the direction of nursing staff
- Checked patient vital signs every four hours or as needed
- Recorded all vitals and care in a timely manner
- Able to recognize and report abnormal behaviors and vital signs, relay them to the appropriate nurse, and provide appropriate follow-up care
- Provided patients with care, respect, and privacy under HIPAA guidelines.
Central Supply & Staffing
Rock Creek Care Center
01.2012 - 01.2013
- As Central supply I would go through our over the counter drugs, and personal care items for our patients, ordering each month on what was needed
- After they would come I would restock our shelves bringing older product forward and newer in the back
- For staffing I did scheduling for the RN’s and CNA’s while taking in requests
- When there were call offs, would find other nurses to stay or come in
- It was a non-registry skilled nursing home.
Certified Nursing Assistant
Lincoln Manor
01.2007 - 08.2010
- Provided patient care and assistance with ADLs both independently and under the direction of nursing staff
- Checked patient vital signs every four hours or as needed
- Recorded all vitals and care in a timely manner
- Able to recognize and report abnormal behaviors and vital signs, relay them to the appropriate nurse, and provide appropriate follow-up care
- Provided patients with care, respect, and privacy under HIPAA guidelines.
Education
Bachelor Of Business Management - Human Resources Management
Capella University
Minneapolis, MNCNA License -
Lincoln Manor
Associate Degree Natural Science -
Yuba College
Marysville, CA07.2020
Associates Degree Biology Allied Health -
Yuba College
Marysville, CA12.2019
AHA-Adult Rhythm Class -
Summer 2017
08.2017
Skills
- Strong interpersonal skills
- Organized and detail-oriented
- Able to work independently and cooperatively
- Excellent verbal and written communication
- Coping Techniques
- Career Development
- Data entry proficiency
- Active Listening
- Client Advocacy
- Discharge Planning
- Follow-up skills
- Microsoft Office
- Relationship Building
- Problem-Solving
- Case File Management
- Data Confidentiality
Computer Programs
- Microsoft Office Suite
- McKesson
- Forms Fast
- Paragon
- Cerner
- AH Connect
Timeline
Case Management Assistant
Adventist Heath And Rideout
08.2022 - Current
Ward Secretary
Rideout Memorial Hospital
05.2016 - 08.2022
Certified Nursing Assistant
Rideout Memorial Hospital
01.2015 - 05.2017
Shift Manager
Primetime Pizza
05.2014 - 01.2015
Certified Nursing Assistant
Auburn Ravine Terrace
02.2013 - 08.2014
Central Supply & Staffing
Rock Creek Care Center
01.2012 - 01.2013
Certified Nursing Assistant
Rock Creek Care Center
10.2010 - 05.2013
Certified Nursing Assistant
Lincoln Manor
01.2007 - 08.2010
Bachelor Of Business Management - Human Resources Management
Capella University
CNA License -
Lincoln Manor
Associate Degree Natural Science -
Yuba College
Associates Degree Biology Allied Health -
Yuba College
AHA-Adult Rhythm Class -
Summer 2017
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